# decagon [decagon.ai](https://decagon.ai/) Automatically create AOPs by uploading conversation transcripts, then use Duet to keep iterating them. Sync support tickets and tap into customer data from applications like Salesforce, Intercom, Zendesk, and more. [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) · [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) Researched 2026-11-11 ## Products ### AOPs Combine the flexibility of natural language with the reliability of code to execute any workflow. Get a demo What are AOPs? [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) · [Decagon \| The AI concierge for every customer](https://decagon.ai/) · [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) · [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) · [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) · [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) · [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) · [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) · [Suggestions \| Decagon](https://decagon.ai/product/suggestions) · [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) · [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) · [Watchtower \| Decagon](https://decagon.ai/product/watchtower) · [Become a certified AI CX Specialist \| Decagon University](https://decagon.ai/decagon-university) · [Conversational AI for Financial Services \| Decagon](https://decagon.ai/industry/financial-services) · [Conversational AI for Healthcare \| Decagon](https://decagon.ai/industry/healthcare) · [AI Agents for Insurance Claims & Policy Service \| Decagon](https://decagon.ai/industry/insurance) · [Conversational AI for Retail \| Decagon](https://decagon.ai/industry/retail) · [Product page](https://decagon.ai/product/aop) - **Build and iterate at the speed of your business**: Write inbound and outbound workflows, like training a human on standard operating procedures. — [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) - **Engineering teams stay in control**: Technical teams can version with Git-based tracking and retain full ownership of code. — [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) - **Guardrails that scale across any workflow**: Set rules for brand voice, escalations, and hallucinations across across chat, voice, and email. — [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) - **See exactly why your agent executed the way it did**: Get explanations of your agent’s reasoning at any point in the conversation, with runtime and latency numbers. — [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) - **Test, experiment, and improve continuously**: Refine agent behavior easily with a robust suite of testing, versioning, and alerting tools. — [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) - **Work with your existing stack**: AOPs integrate with your support tools, pulling live data and triggering workflows across systems. — [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) - **Compress work that used to take weeks into minutes**: Automatically create AOPs by uploading conversation transcripts, then use Duet to keep iterating them. — [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) - **Build on what works for concierge experiences**: Apply best practices from conversational design learnings and hundreds of deployments directly to your workflows. — [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) - **Agents that get better on their own**: Surface and take action on recommendations so your team spends less time debugging. — [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) ### Chat Flexible, on-brand chat built for conversations across web, mobile, and messaging platforms. [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) · [Decagon \| The AI concierge for every customer](https://decagon.ai/) · [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) · [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) · [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) · [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) · [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) · [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) · [Suggestions \| Decagon](https://decagon.ai/product/suggestions) · [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) · [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) · [Watchtower \| Decagon](https://decagon.ai/product/watchtower) · [Become a certified AI CX Specialist \| Decagon University](https://decagon.ai/decagon-university) · [Conversational AI for Financial Services \| Decagon](https://decagon.ai/industry/financial-services) · [Conversational AI for Healthcare \| Decagon](https://decagon.ai/industry/healthcare) · [AI Agents for Insurance Claims & Policy Service \| Decagon](https://decagon.ai/industry/insurance) · [Conversational AI for Retail \| Decagon](https://decagon.ai/industry/retail) · [Product page](https://decagon.ai/product/chat) - **Chat appearance**: Customize your chat interface to match your brand by setting the chatbot name, chat colors, and agent icons. — [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) - **Welcome messages**: Greet users with dynamic messages based on location, status, and more so every interaction feels personalized. — [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) - **Quick replies and forms**: Guide users with predefined choices or collect structured inputs in one step for faster, clearer chats. — [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) - **Interactive elements**: Add images, videos, and item carousels to bring your product catalog to life or provide step-by-step instructions. — [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) - **Multi-brand support**: Manage distinct chat experiences across multiple brands, with customizable greetings, styling, and behavior for each. Decagon Assist — [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) ### Email Intelligent email that understands context, stays on brand, and handles complex customer threads. [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) · [Decagon \| The AI concierge for every customer](https://decagon.ai/) · [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) · [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) · [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) · [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) · [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) · [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) · [Suggestions \| Decagon](https://decagon.ai/product/suggestions) · [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) · [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) · [Watchtower \| Decagon](https://decagon.ai/product/watchtower) · [Become a certified AI CX Specialist \| Decagon University](https://decagon.ai/decagon-university) · [Conversational AI for Financial Services \| Decagon](https://decagon.ai/industry/financial-services) · [Conversational AI for Healthcare \| Decagon](https://decagon.ai/industry/healthcare) · [AI Agents for Insurance Claims & Policy Service \| Decagon](https://decagon.ai/industry/insurance) · [Conversational AI for Retail \| Decagon](https://decagon.ai/industry/retail) · [Product page](https://decagon.ai/product/email) - **Email tone and style**: Customize language, length, greetings, signatures, and formatting so every response reflects your brand. — [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) - **Contextual thread handling**: Understand long-running threads, multi-part questions, and prior customer details to respond accurately. — [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) - **Seamless inbox integrations**: Route and respond to emails from the systems your teams already use, including Intercom, Zendesk, Salesforce, and more. — [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) - **Smart escalations**: Escalate intelligently using tags and ticketing integration so issues reach the right human agent with full context. Decagon Assist — [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) ### Voice Voice AI agents built for natural, multilingual conversations and customized to your brand. Get a demo DEMO Voice. [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) · [Decagon \| The AI concierge for every customer](https://decagon.ai/) · [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) · [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) · [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) · [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) · [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) · [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) · [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) · [Suggestions \| Decagon](https://decagon.ai/product/suggestions) · [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) · [Watchtower \| Decagon](https://decagon.ai/product/watchtower) · [Become a certified AI CX Specialist \| Decagon University](https://decagon.ai/decagon-university) · [Conversational AI for Financial Services \| Decagon](https://decagon.ai/industry/financial-services) · [Conversational AI for Healthcare \| Decagon](https://decagon.ai/industry/healthcare) · [AI Agents for Insurance Claims & Policy Service \| Decagon](https://decagon.ai/industry/insurance) · [Conversational AI for Retail \| Decagon](https://decagon.ai/industry/retail) · [Product page](https://decagon.ai/product/voice) - **Interruption handling**: Interrupt, backtrack, or think out loud, and the agent yields and picks up without making you start over. — [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) - **Customizable voice profiles**: Choose from hundreds of voices, including custom-tuned ones, and tailor it to sound like your brand. — [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) - **Seamless escalations**: Seamlessly transfer calls to human agents with a concise summary, ensuring a smoother handoff. — [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) - **Outbound calling**: Unlock proactive engagement by initiating outbound calls for sales, support, and customer updates. — [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) - **Real-world accuracy**: Understand customers clearly across accents, background noise, and everyday call conditions. — [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) - **Built-in guardrails**: Enforce AOPs, policies, and brand guidelines to keep your voice agent on-topic and on-brand. Decagon Assist — [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) ### Integrations Pre-built connectors, APIs, and MCP support for data, actions, and escalations. Get a demo Integrations connect your AI agent to the systems your team already relies on, including CRMs, help desks, call centers, and knowledge bases. [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) · [Decagon \| The AI concierge for every customer](https://decagon.ai/) · [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) · [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) · [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) · [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) · [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) · [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) · [Suggestions \| Decagon](https://decagon.ai/product/suggestions) · [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) · [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) · [Watchtower \| Decagon](https://decagon.ai/product/watchtower) · [Become a certified AI CX Specialist \| Decagon University](https://decagon.ai/decagon-university) · [Conversational AI for Financial Services \| Decagon](https://decagon.ai/industry/financial-services) · [Conversational AI for Healthcare \| Decagon](https://decagon.ai/industry/healthcare) · [AI Agents for Insurance Claims & Policy Service \| Decagon](https://decagon.ai/industry/insurance) · [Conversational AI for Retail \| Decagon](https://decagon.ai/industry/retail) · [Product page](https://decagon.ai/product/integrations) - **CRM, helpdesk, and ticketing**: Sync support tickets and tap into customer data from applications like Salesforce, Intercom, Zendesk, and more. — [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) - **Knowledge base syncs**: Populate your AI agent’s knowledge base with existing articles from systems such as Confluence, Contentful, and Kustomer. — [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) - **CPaaS platform integrations**: Plug into your CPaaS platforms like Amazon Connect or RingCentral to power voice calls with seamless handoffs. — [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) - **Live chat escalations**: Take action on behalf of customers across Zendesk Sunshine, Salesforce, and more using standard workflows. — [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) - **Automated email routing**: Let your AI agent handle email inquiries through Zendesk and Intercom, with smooth handoffs when needed. — [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) - **Seamless call forwarding**: Route inbound calls to your AI agent with seamless transfers to human agents when escalation is required. — [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) - **MCP open connectivity**: Connect to any data system or application via an open standard for real-time data and actions. — [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) - **API integrations**: Let your AI agent retrieve data and trigger actions through self-serve APIs and custom tool integrations. — [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) - **SIP trunking for voice**: Integrate with your existing telephony infrastructure and power secure voice calls over the internet. — [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) ### Experiments Data-driven experiments to improve AI agent performance and CX metrics. [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) · [Decagon \| The AI concierge for every customer](https://decagon.ai/) · [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) · [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) · [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) · [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) · [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) · [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) · [Suggestions \| Decagon](https://decagon.ai/product/suggestions) · [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) · [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) · [Watchtower \| Decagon](https://decagon.ai/product/watchtower) · [Become a certified AI CX Specialist \| Decagon University](https://decagon.ai/decagon-university) · [Conversational AI for Financial Services \| Decagon](https://decagon.ai/industry/financial-services) · [Conversational AI for Healthcare \| Decagon](https://decagon.ai/industry/healthcare) · [AI Agents for Insurance Claims & Policy Service \| Decagon](https://decagon.ai/industry/insurance) · [Conversational AI for Retail \| Decagon](https://decagon.ai/industry/retail) · [Product page](https://decagon.ai/product/experiments) - **Faster answers to questions**: What’s the impact of shorter voice replies on CSAT? How does adjusting an AOP affect deflection? Stop waiting for quarterly updates and start driving continuous improvements. — [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) - **A/B testing on live traffic**: Define your variable and traffic split, then measure results against a stable control group directly in production. — [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) - **Concurrent, non-overlapping experiments**: Run multiple experiments at once while keeping a universal control group. Clean, isolated results make it easy to see what’s working. — [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) - **Statistical rigor made simple**: Set your p-value threshold and get clear signals when results are statistically significant— no data science degree required. — [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) - **Unified dashboards**: Monitor conversation volume and key metrics across control and variable groups from a single, unified view. — [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) - **Trends over time**: See daily performance and longer-term trends in CSAT and deflection to spot meaningful shifts faster. — [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) - **Custom traffic allocation**: Ramp up gradually or roll back experiments entirely based on real performance data. — [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) - **Flexible rollout controls**: Easily launch full rollouts once an experiment proves successful. Scale winning changes. — [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) - **Experiment labels**: Track experiments with clear status labels: active, inactive, or archived. Quickly surface successful experiments and replicate what works. — [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) ### Insights & Reporting Dashboards, metrics, and AI insights to understand performance and trends. Get a demo Insights and Reporting provides a complete view of AI agent performance and Voice of the Customer trends. [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) · [Decagon \| The AI concierge for every customer](https://decagon.ai/) · [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) · [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) · [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) · [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) · [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) · [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) · [Suggestions \| Decagon](https://decagon.ai/product/suggestions) · [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) · [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) · [Watchtower \| Decagon](https://decagon.ai/product/watchtower) · [Become a certified AI CX Specialist \| Decagon University](https://decagon.ai/decagon-university) · [Conversational AI for Financial Services \| Decagon](https://decagon.ai/industry/financial-services) · [Conversational AI for Healthcare \| Decagon](https://decagon.ai/industry/healthcare) · [AI Agents for Insurance Claims & Policy Service \| Decagon](https://decagon.ai/industry/insurance) · [Conversational AI for Retail \| Decagon](https://decagon.ai/industry/retail) · [Product page](https://decagon.ai/product/insights-and-reporting) - **CSAT, deflection, and more**: Track core business metrics and dive deeper with AOP-level breakdowns and subtopic performance. — [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) - **Customizable visual heatmaps**: Quickly identify spikes or dips in key metrics. Customizable granularity and sensitivity to suit your team’s needs. — [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) - **Diagnostic tools**: Accelerate improvements to your agents with prescriptive insights for high-impact revisions. — [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) - **Natural language questions**: Ask open-ended questions like “Why are customers requesting refunds?” to instantly analyze customer conversations. — [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) - **Summaries and visualizations**: Narrow results by channels, escalation flags, CSAT ratings, and more to dig into specific segments your team cares about most. — [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) - **Product roadmap direction**: Scan thousands of conversations to surface trends and back product decisions with real customer data. — [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) - **Customer journey diagrams**: Visualize conversation flows and drop-offs to uncover friction and improve conversation design. — [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) - **Voice of the customer**: Organize conversations into topics and themes highlighting which issues surface the most often and how they trend over time. — [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) - **Knowledge base performance**: Track which articles drive value with top references and click-through rates. — [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) ### Testing & QA Simulations validate agent behavior, spot risks, and optimize performance. Get a demo Simulations, Decagon ' s integrated testing suite, help teams validate agent behavior across channels before deploying to production and with every subsequent update. [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) · [Decagon \| The AI concierge for every customer](https://decagon.ai/) · [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) · [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) · [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) · [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) · [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) · [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) · [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) · [Suggestions \| Decagon](https://decagon.ai/product/suggestions) · [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) · [Watchtower \| Decagon](https://decagon.ai/product/watchtower) · [Become a certified AI CX Specialist \| Decagon University](https://decagon.ai/decagon-university) · [Conversational AI for Financial Services \| Decagon](https://decagon.ai/industry/financial-services) · [Conversational AI for Healthcare \| Decagon](https://decagon.ai/industry/healthcare) · [AI Agents for Insurance Claims & Policy Service \| Decagon](https://decagon.ai/industry/insurance) · [Conversational AI for Retail \| Decagon](https://decagon.ai/industry/retail) · [Product page](https://decagon.ai/product/testing-qa) - **Auto-generate tests**: Use Duet to easily generate tests covering diverse pathways that verify whether agents respond accurately, follow policies, and reflect your brand. — [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) - **Checkpoints at every stage**: Confirm that your agent reliably triggers the right actions, uses correct data and tools, and follows business logic, all in the exact moments intended. — [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) - **Evaluation model rationale**: Double-click to inspect the evaluation model’s rationale and see exactly why a test passed or failed. — [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) - **Always-current test coverage**: Ensure your testing is always up-to-date with automatic detection, updates, and removals of stale tests. — [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) - **Actionable improvements**: Quickly understand root causes of issues and refine workflows with tailored suggestions using a built-in AI chat assistant. — [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) - **Scheduled testing runs**: Set up recurring simulations that automatically validate behavior over time, so you can continuously monitor changes and catch issues before they impact customers. — [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) - **Ship every update with confidence**: Integrate with CI/CD practices to test every agent version and ensure every change meets the quality bar without regressions. — [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) - **Results you can trust**: Get granular results on both how your test was set up and how your agent performed, so you know the source of failure. — [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) - **Automated alerting**: Trigger alerts to tools like PagerDuty when key performance metrics fall outside defined ranges, so teams can respond quickly before customers are impacted. — [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) ### Watchtower Always-on monitoring and QA for AI and human agent interactions against your custom criteria Get a demo Watchtower gives you complete, real-time visibility into every customer conversation, without the manual overhead of traditional QA. ‍ Whether you ' re monitoring for compliance risks, negative sentiment, or upsell signals, Watchtower reviews every interaction against your custom criteria and surfaces what matters most. [Watchtower \| Decagon](https://decagon.ai/product/watchtower) · [Decagon \| The AI concierge for every customer](https://decagon.ai/) · [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) · [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) · [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) · [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) · [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) · [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) · [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) · [Suggestions \| Decagon](https://decagon.ai/product/suggestions) · [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) · [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) · [Become a certified AI CX Specialist \| Decagon University](https://decagon.ai/decagon-university) · [Conversational AI for Financial Services \| Decagon](https://decagon.ai/industry/financial-services) · [Conversational AI for Healthcare \| Decagon](https://decagon.ai/industry/healthcare) · [AI Agents for Insurance Claims & Policy Service \| Decagon](https://decagon.ai/industry/insurance) · [Conversational AI for Retail \| Decagon](https://decagon.ai/industry/retail) · [Product page](https://decagon.ai/product/watchtower) - **Natural language flagging criteria**: Define what matters using natural language. From " mentions of frustration " to " violations of data privacy policy, " Watchtower understands your flagging criteria and applies your intent contextually. — [Watchtower \| Decagon](https://decagon.ai/product/watchtower) - **Precision filters**: Filter by CSAT, support channel, user metadata, resolution status, and more, so your team can quickly zero in on high-impact. — [Watchtower \| Decagon](https://decagon.ai/product/watchtower) - **Flexible time windows**: Review past conversations or set up continuous monitoring going forward. Simply define your time range, and Watchtower handles the rest. — [Watchtower \| Decagon](https://decagon.ai/product/watchtower) - **Always-on monitoring**: Surface compliance risks, sentiment issues, or upsell opportunities the instant they occur, enabling your team to take immediate, informed action. — [Watchtower \| Decagon](https://decagon.ai/product/watchtower) - **Custom categorization**: No more sifting through endless transcripts. Organize findings into meaningful clusters like “data privacy violations” or “purchase intent,” giving you clarity and focus. — [Watchtower \| Decagon](https://decagon.ai/product/watchtower) - **Flexible rubric scoring**: Define multiple fields in a single Watchtower, each with its own scoring options. Assign point values and track average scores over time to unlock critical insights. — [Watchtower \| Decagon](https://decagon.ai/product/watchtower) - **Real-time dashboards**: Track trends across flags and categories to spot systemic issues, monitor progress, and prove impact from a single source of truth shared across teams. — [Watchtower \| Decagon](https://decagon.ai/product/watchtower) - **Conversation drilldowns**: Investigate issues in depth by moving seamlessly from high-level dashboard trends to individual transcripts, with full conversational context. — [Watchtower \| Decagon](https://decagon.ai/product/watchtower) - **Comprehensive business insights**: Start by catching risks like compliance violations or low CSAT, then expand to uncover product gaps, spot recurring feature requests, and identify conversion signals. — [Watchtower \| Decagon](https://decagon.ai/product/watchtower) ### Suggestions AI-powered insights that uncover content gaps and generate new articles to keep your agent up to date. [Suggestions \| Decagon](https://decagon.ai/product/suggestions) · [Decagon \| The AI concierge for every customer](https://decagon.ai/) · [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) · [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) · [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) · [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) · [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) · [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) · [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) · [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) · [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) · [Watchtower \| Decagon](https://decagon.ai/product/watchtower) · [Become a certified AI CX Specialist \| Decagon University](https://decagon.ai/decagon-university) · [Conversational AI for Financial Services \| Decagon](https://decagon.ai/industry/financial-services) · [Conversational AI for Healthcare \| Decagon](https://decagon.ai/industry/healthcare) · [AI Agents for Insurance Claims & Policy Service \| Decagon](https://decagon.ai/industry/insurance) · [Conversational AI for Retail \| Decagon](https://decagon.ai/industry/retail) · [Product page](https://decagon.ai/product/suggestions) - **Knowledge gap analysis**: Identify the areas where your AI agent falls short, with conversation-driven insights that highlight missing or outdated knowledge. — [Suggestions \| Decagon](https://decagon.ai/product/suggestions) - **Ranked coverage impact**: Prioritize the gaps that affect the largest share of conversations, so you focus on the highest-impact fixes first. — [Suggestions \| Decagon](https://decagon.ai/product/suggestions) - **Fast, digestible summaries**: Access concise, clear descriptions for each gap, so your team can immediately see what’s missing and why it matters. — [Suggestions \| Decagon](https://decagon.ai/product/suggestions) - **Automated article generation**: Leverage real-world resolutions from your human agents to generate new content that reflects how issues were actually solved— not guesswork. — [Suggestions \| Decagon](https://decagon.ai/product/suggestions) - **Topic-based clustering**: Review drafts grouped by topic (e.g., billing, application issues) and clustered by relevance, making it easy to navigate and take action. — [Suggestions \| Decagon](https://decagon.ai/product/suggestions) - **Flexible publishing controls**: Keep your team in control of what goes live, while Suggestions handles the heavy lifting of drafting content grounded in your customers’ actual needs. — [Suggestions \| Decagon](https://decagon.ai/product/suggestions) - **Automatic monthly updates**: Access new suggestions every month to ensure your documentation evolves with product changes and shifting customer behavior. — [Suggestions \| Decagon](https://decagon.ai/product/suggestions) - **CSV exports for analysis**: Export all generated drafts to share with stakeholders, integrate into your content workflows, or feed your analytics pipeline. — [Suggestions \| Decagon](https://decagon.ai/product/suggestions) - **Content feedback loops**: Transform customer conversation data into strategic guidance for CX, content, and operations teams alike. — [Suggestions \| Decagon](https://decagon.ai/product/suggestions) ### Trust Center [Decagon \| The AI concierge for every customer](https://decagon.ai/) · [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) · [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) · [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) · [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) · [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) · [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) · [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) · [Suggestions \| Decagon](https://decagon.ai/product/suggestions) · [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) · [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) · [Watchtower \| Decagon](https://decagon.ai/product/watchtower) · [Become a certified AI CX Specialist \| Decagon University](https://decagon.ai/decagon-university) · [Conversational AI for Financial Services \| Decagon](https://decagon.ai/industry/financial-services) · [Conversational AI for Healthcare \| Decagon](https://decagon.ai/industry/healthcare) · [AI Agents for Insurance Claims & Policy Service \| Decagon](https://decagon.ai/industry/insurance) · [Conversational AI for Retail \| Decagon](https://decagon.ai/industry/retail) · [Product page](https://trust.decagon.ai/) ## Customer feedback [Ever heard of Decagon AI?](https://reddit.com/r/AI_Agents/comments/1jo8u2z/ever_heard_of_decagon_ai) 2025-03-31T17:29:31.000Z · [Reddit](https://reddit.com/r/AI_Agents/comments/1jo8u2z/ever_heard_of_decagon_ai) [Decagon (Customer Service AI Agents) SWE Interview — Design Git for AI Agent Rules](https://reddit.com/r/OfferEngineering/comments/1xgeovu/decagon_customer_service_ai_agents_swe_interview) 2026-10-27T00:56:00.000Z · [Reddit](https://reddit.com/r/OfferEngineering/comments/1xgeovu/decagon_customer_service_ai_agents_swe_interview) [Sierra, Decagon, Giga : r/techsales](https://reddit.com/r/techsales/comments/1r2wh9k/sierra_decagon_giga) Excerpt: Ever heard of Decagon AI? r/AI\_Agents. • 2y ago. Ever ... [Reddit](https://reddit.com/r/techsales/comments/1r2wh9k/sierra_decagon_giga) [Decagon Pros and Cons \| User Likes & Dislikes](https://g2.com/products/decagon/reviews) Excerpt: What I like most about Decagon is its incredibly powerful AI intelligence and its seamless execution of complex workflows. Its UI/UX is clean and intuitive, ... [Review sites](https://g2.com/products/decagon/reviews) [Decagon Software Reviews, Demo & Pricing - 2026](https://softwareadvice.com/product/549036-Decagon) Excerpt: Cons: I'd like Decagon's AI agents to handle complex or unusual customer requests better, since some situations still need human support. I'd also like more ... [Review sites](https://softwareadvice.com/product/549036-Decagon) [Decagon's Customer Experience AI Agents and Funding](https://facebook.com/fb-answers/evaluate-the-business-productivity-software-company-decagon-on-customer-experience-ai-agents) Excerpt: Decagon positions itself as a generative AI platform for enterprise customer support, with a focus on human-like agents and built-in analytics. The company ... [Web](https://facebook.com/fb-answers/evaluate-the-business-productivity-software-company-decagon-on-customer-experience-ai-agents) [Salesforce to Acquire Fin (formerly Intercom) for $3.6B](https://news.ycombinator.com/item?id=48540126) Excerpt: There's increasing competition in the customer support AI agent space: Sierra valued at $15.8 billion, Decagon at $4.5 billion. It looks like Salesforce CEO ... [Web](https://news.ycombinator.com/item?id=48540126) ## Marketing & Ads ### Decagon.ai \| Official Site Google · Decagon AI, Inc. Increase deflection rate & team productivity, reduce total resolution time. Learn more. First shown 2026-05-31 · Last shown 2026-11-11 [Original ad](https://adstransparency.google.com/advertiser/AR08999979053939163137/creative/CR17102856992998817793) Landing-page snapshot: The ad library did not provide a destination URL. ### Can’t make it live? Register and we’ll send you the recording. Meta · Decagon · Active What does it take to build a CX org for AI agents? Join us on 11/18 to hear who should own the agent, how the work changes, and what to have in place before you go live. Call to action: Sign up First shown 2026-11-10 · Last shown 2026-11-11 [Original ad](https://www.facebook.com/ads/library/?id=1594935982405967) · [Creative image](https://scontent-ord5-1.xx.fbcdn.net/v/t39.35426-6/895710542_2122101658678167_2385377018244221753_n.jpg?_nc_cat=106&_nc_map=urlgen_bucketless&ccb=1-7&_nc_sid=c53f8f&_nc_ohc=FlNu8C457cMQ7kNvwEiUeu7&_nc_oc=Adoz1p21YCuED1pfqYiIQrgwGxJavmA3P_vlkVfsb__yjiC138WfwnXUqSYXD_lLr40&_nc_zt=14&_nc_ht=scontent-ord5-1.xx&_nc_gid=tpnhmflrdiNxf7krNyUU6Q&_nc_ss=7c289&oh=00_AQR4hcUEFYR5mIjwn7HjKT_5jrUVwvWDcZp5ettfnEsmaw&oe=6AFAE082) Landing page: [The Agent Room: Building the CX org for AI agents \| Decagon AI](https://decagon.ai/videos/building-the-cx-org-for-ai-agents) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/8fd552941ac18ca3c18828e1f1b7d11499652a8a7451254eb83ef661eadf09ec) · Captured 2026-11-11 ### Can’t make it live? Register and we’ll send you the recording. Meta · Decagon · Active What does it take to build a CX org for AI agents? Join us on 11/18 to hear who should own the agent, how the work changes, and what to have in place before you go live. Call to action: Sign up First shown 2026-11-10 · Last shown 2026-11-11 [Original ad](https://www.facebook.com/ads/library/?id=2838635723188633) · [Creative image](https://scontent-ord5-1.xx.fbcdn.net/v/t39.35426-6/902155808_1156523496911361_1197318878532703093_n.jpg?_nc_cat=102&_nc_map=urlgen_bucketless&ccb=1-7&_nc_sid=c53f8f&_nc_ohc=t3lRS1RaDUcQ7kNvwFV_M_S&_nc_oc=AdpaQjCRvqn6VXzOlj8rImhf_Atu4BVhFevZfLXWysMz-gYIvENQltwPjhYBw7dD1wM&_nc_zt=14&_nc_ht=scontent-ord5-1.xx&_nc_gid=tpnhmflrdiNxf7krNyUU6Q&_nc_ss=7c289&oh=00_AQQNk8hObrSEa-qlJr3Q4KANE2zF447VZUqXb1UDwTDN6w&oe=6AFACC14) Landing page: [The Agent Room: Building the CX org for AI agents \| Decagon AI](https://decagon.ai/videos/building-the-cx-org-for-ai-agents) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/8fd552941ac18ca3c18828e1f1b7d11499652a8a7451254eb83ef661eadf09ec) · Captured 2026-11-11 ### Can’t make it live? Register and we’ll send you the recording. Meta · Decagon · Active What does it take to build a CX org for AI agents? Join us on 11/18 to hear who should own the agent, how the work changes, and what to have in place before you go live. Call to action: Sign up First shown 2026-11-10 · Last shown 2026-11-11 [Original ad](https://www.facebook.com/ads/library/?id=2043031803045418) · [Creative image](https://scontent-ord5-1.xx.fbcdn.net/v/t39.35426-6/902173750_4599609496989172_2446020612323964579_n.jpg?_nc_cat=108&_nc_map=urlgen_bucketless&ccb=1-7&_nc_sid=c53f8f&_nc_ohc=y7xijp-qPsAQ7kNvwE3oqnm&_nc_oc=AdoPhRvVYsrLMBZqCfBULmjN9j-RY0BXVAcA3b8zBNYfBRssA5g39F7HZpLByfUtTS0&_nc_zt=14&_nc_ht=scontent-ord5-1.xx&_nc_gid=tpnhmflrdiNxf7krNyUU6Q&_nc_ss=7c289&oh=00_AQRKM2dkr-nt57-Az_hAxbqKY5j7atsRlSnDA2ZLf_b4Qg&oe=6AFAB991) Landing page: [The Agent Room: Building the CX org for AI agents \| Decagon AI](https://decagon.ai/videos/building-the-cx-org-for-ai-agents) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/8fd552941ac18ca3c18828e1f1b7d11499652a8a7451254eb83ef661eadf09ec) · Captured 2026-11-11 ### 20 years in. Never seen anything like it. Meta · Decagon · Active Josh Mooney has spent 20 years evaluating tech vendors. See why Decagon has been the more nimble, proactive partner he’s worked with. Call to action: Learn more First shown 2026-11-09 · Last shown 2026-11-11 [Original ad](https://www.facebook.com/ads/library/?id=1130240929741500) · [Creative image](https://scontent-ord5-1.xx.fbcdn.net/v/t39.35426-6/897342449_1357258016379471_2530095703934038216_n.jpg?_nc_cat=108&_nc_map=urlgen_bucketless&ccb=1-7&_nc_sid=c53f8f&_nc_ohc=Intx6RLIgk8Q7kNvwEKQoyR&_nc_oc=Adp5CTwG6dc9LK0j0h5-o_fxLPWudKMS_qRJJXwea9fcrjjZoetOBQGINW4_Ih1O3q8&_nc_zt=14&_nc_ht=scontent-ord5-1.xx&_nc_gid=tpnhmflrdiNxf7krNyUU6Q&_nc_ss=7c289&oh=00_AQQfYWtXrbX3_CZpC8m4IU7TlK6Wc39b9s2YLfM-oPUV0g&oe=6AFAD19B) Landing page: [Customer Success Stories \| Decagon AI](https://decagon.ai/case-studies) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/c2af0550f03b736856a6f04127c4285d76dac0b49aa4b03b83bac7c1b811c547) · Captured 2026-11-11 ### 20 years in. Never seen anything like it. Meta · Decagon · Active Josh Mooney has spent 20 years evaluating tech vendors. See why Decagon has been the more nimble, proactive partner he’s worked with. Call to action: Learn More First shown 2026-11-04 · Last shown 2026-11-11 [Original ad](https://www.facebook.com/ads/library/?id=4683768295179932) · [Creative image](https://scontent-ord5-1.xx.fbcdn.net/v/t39.35426-6/886445606_1829967994797416_729174580997656384_n.jpg?_nc_cat=108&_nc_map=urlgen_bucketless&ccb=1-7&_nc_sid=c53f8f&_nc_ohc=DmZe6id1tcoQ7kNvwGYdAaB&_nc_oc=AdqJ8GUz2as2muGbx7egSbzjIcTprO2ygRZXgids5VTJJKei0UHTZQIVfPYUuxPGuJ0&_nc_zt=14&_nc_ht=scontent-ord5-1.xx&_nc_gid=tpnhmflrdiNxf7krNyUU6Q&_nc_ss=7c289&oh=00_AQTV-ncBK9Z4bysKIMnZVvFBra-OsVBhmeOJh6NJP8xF3g&oe=6AFAE04E) Landing page: [Customer Success Stories \| Decagon AI](https://decagon.ai/case-studies) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/c2af0550f03b736856a6f04127c4285d76dac0b49aa4b03b83bac7c1b811c547) · Captured 2026-11-11 ### 20 years in. Never seen anything like it. Meta · Decagon · Active Josh Mooney has spent 20 years evaluating tech vendors. See why Decagon has been the more nimble, proactive partner he’s worked with. Call to action: Learn More First shown 2026-11-04 · Last shown 2026-11-11 [Original ad](https://www.facebook.com/ads/library/?id=4683768295179932) · [Creative image](https://scontent-ord5-2.xx.fbcdn.net/v/t39.35426-6/886224766_1658449299004154_7122596458791028556_n.jpg?_nc_cat=106&_nc_map=urlgen_bucketless&ccb=1-7&_nc_sid=c53f8f&_nc_ohc=Z0MaCZm_zncQ7kNvwHAnDhp&_nc_oc=Adpfz44mL2HQoYLQcNl9XuHB0PxCUGtZH5nT7lv2wulo2oWqFW62u8iyP1O6tNVGnGY&_nc_zt=14&_nc_ht=scontent-ord5-2.xx&_nc_gid=tpnhmflrdiNxf7krNyUU6Q&_nc_ss=7c289&oh=00_AQTzzhdjyjgtFJEP4owFkEoOvNDdNRppdYPS3TnNSymUrQ&oe=6AFAD3FD) Landing page: [Customer Success Stories \| Decagon AI](https://decagon.ai/case-studies) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/c2af0550f03b736856a6f04127c4285d76dac0b49aa4b03b83bac7c1b811c547) · Captured 2026-11-11 ### Built for teams that can't afford to get it wrong. Meta · Decagon · Active Notion doesn't cut corners on security and compliance. When it came to AI, their Global Head of CX evaluated every option and only one made the cut. Call to action: See details First shown 2026-11-04 · Last shown 2026-11-11 [Original ad](https://www.facebook.com/ads/library/?id=1691607492328709) · [Creative image](https://scontent-ord5-1.xx.fbcdn.net/v/t39.35426-6/863471798_1804331374122032_668372103102941013_n.jpg?_nc_cat=100&_nc_map=urlgen_bucketless&ccb=1-7&_nc_sid=c53f8f&_nc_ohc=diRghJGTkMQQ7kNvwHsn73w&_nc_oc=AdoqEVJvhemKY-uh05wuuanin1ISbhJqn5MgwWYi9Fglq1q8zpfPSaaX7-OeJjdJMiY&_nc_zt=14&_nc_ht=scontent-ord5-1.xx&_nc_gid=tpnhmflrdiNxf7krNyUU6Q&_nc_ss=7c289&oh=00_AQQ1XfPnax9Bx7vZ0R_wO0bJnQusALvvr00iV6CXYq2mwA&oe=6AFACAFC) Landing page: [Notion Customer Success Story \| Decagon AI](https://decagon.ai/case-studies/notion) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/751eaf5758b1af35be7e36f4f438aee75a44f3a98910eb5d7a328b6d53c0d101) · Captured 2026-11-11 ### 9,000 complex support cases a day. Not a problem. Meta · Decagon · Active Black Friday used to mean an avalanche of tickets and a team stretched thin. For Rituals Cosmetics, it was just another day in the office. Call to action: See details First shown 2026-11-04 · Last shown 2026-11-11 [Original ad](https://www.facebook.com/ads/library/?id=1160318939693142) · [Creative image](https://companyprofiles.dev/media/images/782507111119032d79e5c18e8010fa03695d4a3ecee86712abd228a6bcd3db12) Landing page: [Rituals Customer Success Story \| Decagon AI](https://decagon.ai/case-studies/rituals) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/62ca5672cb6aa5e4f010aeeaf748d588f1b0feec39a98ad4799d047ec18ce9af) · Captured 2026-11-11 ### Can’t make it live? Register and we’ll send you the recording. Meta · Decagon · Inactive What does it take to build a CX org for AI agents? Join us on 11/18 to hear who should own the agent, how the work changes, and what to have in place before you go live. Call to action: Sign up First shown 2026-11-04 · Last shown 2026-11-10 [Original ad](https://www.facebook.com/ads/library/?id=1856112779168243) · [Creative image](https://scontent-ord5-2.xx.fbcdn.net/v/t39.35426-6/879895455_1787562855796680_7017691932079723912_n.jpg?_nc_cat=100&_nc_map=urlgen_bucketless&ccb=1-7&_nc_sid=c53f8f&_nc_ohc=IJsF3jk--FkQ7kNvwHk22xf&_nc_oc=Adq1zTAIOUh7-__slFICEIX1vevJ9kAE-ptjM8P0l8Ot5yC28AgoTG0tFn48fKYOwJ8&_nc_zt=14&_nc_ht=scontent-ord5-2.xx&_nc_gid=tpnhmflrdiNxf7krNyUU6Q&_nc_ss=7c289&oh=00_AQQ-la1lHXVxG1GeXU9POUsWdhSiMEf72m-QuQOLRpxbLw&oe=6AFABE84) Landing page: [The Agent Room: Building the CX org for AI agents \| Decagon AI](https://decagon.ai/videos/building-the-cx-org-for-ai-agents) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/8fd552941ac18ca3c18828e1f1b7d11499652a8a7451254eb83ef661eadf09ec) · Captured 2026-11-11 ### Can’t make it live? Register and we’ll send you the recording. Meta · Decagon · Inactive What does it take to build a CX org for AI agents? Join us on 11/18 to hear who should own the agent, how the work changes, and what to have in place before you go live. Call to action: Sign up First shown 2026-11-04 · Last shown 2026-11-04 [Original ad](https://www.facebook.com/ads/library/?id=1136859952222751) · [Creative image](https://scontent-ord5-1.xx.fbcdn.net/v/t39.35426-6/886587940_1374671987879724_1412531984426299311_n.jpg?_nc_cat=111&_nc_map=urlgen_bucketless&ccb=1-7&_nc_sid=c53f8f&_nc_ohc=sGcZ2kVaLTAQ7kNvwHrug3R&_nc_oc=Adrx8u-TiJpw0S66XTqxifN-rsZAZdzth58_0lzO_XX1tfC1yV_tvoAL5TXouILKi-E&_nc_zt=14&_nc_ht=scontent-ord5-1.xx&_nc_gid=tpnhmflrdiNxf7krNyUU6Q&_nc_ss=7c289&oh=00_AQQDjjfE1f7uc612zZ7UiUrIEJfu8PNuTwDpHdGbW_ULNA&oe=6AFADB32) Landing page: [The Agent Room: Building the CX org for AI agents \| Decagon AI](https://decagon.ai/videos/building-the-cx-org-for-ai-agents) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/8fd552941ac18ca3c18828e1f1b7d11499652a8a7451254eb83ef661eadf09ec) · Captured 2026-11-11 ### 9,000 complex support cases a day. Not a problem. Meta · Decagon · Inactive Black Friday used to mean an avalanche of tickets and a team stretched thin. For Rituals Cosmetics, it was just another day in the office. Call to action: See details First shown 2026-11-04 · Last shown 2026-11-04 [Original ad](https://www.facebook.com/ads/library/?id=2679513879175179) · [Creative image](https://companyprofiles.dev/media/images/782507111119032d79e5c18e8010fa03695d4a3ecee86712abd228a6bcd3db12) Landing page: [Rituals Customer Success Story \| Decagon AI](https://decagon.ai/case-studies/rituals) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/62ca5672cb6aa5e4f010aeeaf748d588f1b0feec39a98ad4799d047ec18ce9af) · Captured 2026-11-11 ### 20 years in. Never seen anything like it. Meta · Decagon · Active Josh Mooney has spent 20 years evaluating tech vendors. See why Decagon has been the more nimble, proactive partner he’s worked with. Call to action: See details First shown 2026-11-04 · Last shown 2026-11-11 [Original ad](https://www.facebook.com/ads/library/?id=1494780472468535) · [Creative image](https://scontent-ord5-1.xx.fbcdn.net/v/t39.35426-6/884729027_1121101933659559_2938424380597821696_n.jpg?_nc_cat=104&_nc_map=urlgen_bucketless&ccb=1-7&_nc_sid=c53f8f&_nc_ohc=QQeQn1LJarAQ7kNvwEmqEGm&_nc_oc=AdrJNikKCLt0CXKs5Atg6OPyHu0JTB60eKPT4jtk5ApkAbjaze4yw_pwHT2U8PpePXQ&_nc_zt=14&_nc_ht=scontent-ord5-1.xx&_nc_gid=tpnhmflrdiNxf7krNyUU6Q&_nc_ss=7c289&oh=00_AQQ9hHCYCyUDdJKG1xx0S4bbj5j-7mdedHss6nh-UAZxKA&oe=6AFAB0B9) Landing page: [Customer Success Stories \| Decagon AI](https://decagon.ai/case-studies) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/c2af0550f03b736856a6f04127c4285d76dac0b49aa4b03b83bac7c1b811c547) · Captured 2026-11-11 ### Not just deflections. Real resolutions. Meta · Decagon · Active Most AI agents send a FAQ link and call it a day. Decagon guided a Hunter Douglas customer through a full blind installation and nailed it on the first try. Call to action: See details First shown 2026-11-03 · Last shown 2026-11-11 [Original ad](https://www.facebook.com/ads/library/?id=1827054311669632) · [Creative image](https://scontent-ord5-2.xx.fbcdn.net/v/t39.35426-6/888089637_1675187934195109_6772486246238599050_n.jpg?_nc_cat=101&_nc_map=urlgen_bucketless&ccb=1-7&_nc_sid=c53f8f&_nc_ohc=eXuUDMvK900Q7kNvwGiV6Jj&_nc_oc=AdrY0kbep4okPp3oQByhNEpaxq0OlCkurCYkdmsYpXNGSsZYU1aYgi2nAXDpFuKm6-Q&_nc_zt=14&_nc_ht=scontent-ord5-2.xx&_nc_gid=tpnhmflrdiNxf7krNyUU6Q&_nc_ss=7c289&oh=00_AQTqBVSblZgXpkhB6RUDvau7Zb1PTh9TWDF6b5p5xKCa7Q&oe=6AFAC43F) Landing page: [Hunter Douglas Group Customer Success Story \| Decagon AI](https://decagon.ai/case-studies/hunter-douglas) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/ea407652255706d08f3a3b3d79ae20c110ade61fc4014ce01116bb49345aad75) · Captured 2026-11-11 ### Decagon AI, Inc. Google · Decagon AI, Inc. First shown 2026-01-14 · Last shown 2026-11-11 [Original ad](https://adstransparency.google.com/advertiser/AR08999979053939163137/creative/CR10019055899995275265) · [Creative image](https://companyprofiles.dev/media/images/0068b1c5bc6f5941dae52f541c0dfeb6c7947e36ee2390be098262bb4ff6cb11) Landing-page snapshot: The ad library did not provide a destination URL. ### Can’t make it live? Register and we’ll send you the recording. LinkedIn · Decagon What does it take to build a CX org for AI agents? Join us on 11/18 to hear who should own the agent, how the work changes, and what to have in place before you go live. Call to action: Register [Original ad](https://www.linkedin.com/ad-library/detail/1672822126) · [Creative image](https://companyprofiles.dev/media/images/83e087407b8955f4bc8d9111ef2793da47af9dfccea1cebcde9d17b739466223) Landing-page snapshot: The ad library did not provide a destination URL. ### Decagon AI, Inc. Google · Decagon AI, Inc. First shown 2026-07-30 · Last shown 2026-11-11 [Original ad](https://adstransparency.google.com/advertiser/AR08999979053939163137/creative/CR01904118233934331905) · [Creative image](https://companyprofiles.dev/media/images/687d0169a84efaaf7160dc605acf7e9ccd9db7938829ec7eb9bbcd3b90a90250) Landing-page snapshot: The ad library did not provide a destination URL. ### Can’t make it live? Register and we’ll send you the recording. LinkedIn · Decagon What does it take to build a CX org for AI agents? Join us on 11/18 to hear who should own the agent, how the work changes, and what to have in place before you go live. Call to action: Register [Original ad](https://www.linkedin.com/ad-library/detail/1672599406) · [Creative image](https://companyprofiles.dev/media/images/83e087407b8955f4bc8d9111ef2793da47af9dfccea1cebcde9d17b739466223) Landing-page snapshot: The ad library did not provide a destination URL. ### Can’t make it live? Register and we’ll send you the recording. LinkedIn · Decagon What does it take to build a CX org for AI agents? Join us on 11/18 to hear who should own the agent, how the work changes, and what to have in place before you go live. Call to action: Register [Original ad](https://www.linkedin.com/ad-library/detail/1672762536) · [Creative image](https://companyprofiles.dev/media/images/83e087407b8955f4bc8d9111ef2793da47af9dfccea1cebcde9d17b739466223) Landing-page snapshot: The ad library did not provide a destination URL. ### Decagon AI, Inc. Google · Decagon AI, Inc. First shown 2026-09-25 · Last shown 2026-11-11 [Original ad](https://adstransparency.google.com/advertiser/AR08999979053939163137/creative/CR15339714472075853825) · [Creative image](https://companyprofiles.dev/media/images/687d0169a84efaaf7160dc605acf7e9ccd9db7938829ec7eb9bbcd3b90a90250) Landing-page snapshot: The ad library did not provide a destination URL. ### Decagon AI, Inc. Google · Decagon AI, Inc. First shown 2026-09-25 · Last shown 2026-11-11 [Original ad](https://adstransparency.google.com/advertiser/AR08999979053939163137/creative/CR02011825946314670081) · [Creative image](https://companyprofiles.dev/media/images/687d0169a84efaaf7160dc605acf7e9ccd9db7938829ec7eb9bbcd3b90a90250) Landing-page snapshot: The ad library did not provide a destination URL. ### Can’t make it live? Register and we’ll send you the recording. LinkedIn · Decagon What does it take to build a CX org for AI agents? Join us on 11/18 to hear who should own the agent, how the work changes, and what to have in place before you go live. Call to action: Register [Original ad](https://www.linkedin.com/ad-library/detail/1672870776) · [Creative image](https://companyprofiles.dev/media/images/83e087407b8955f4bc8d9111ef2793da47af9dfccea1cebcde9d17b739466223) Landing-page snapshot: The ad library did not provide a destination URL. ### Read about Voice 3 LinkedIn · Decagon Our latest voice capabilities run the conversation and the task in parallel, so there's no hold music and no silence while the agent looks something up. Call to action: Learn more [Original ad](https://www.linkedin.com/ad-library/detail/1663058146) · [Creative image](https://companyprofiles.dev/media/images/8cb8b77f86b8ab4eb2dee7eda5351470f0a06fa4d8703aa0c809a2acee0465ef) Landing-page snapshot: The ad library did not provide a destination URL. ### Decagon Google · Decagon AI, Inc. Build self-improving AI agents with Duet Autopilot. First shown 2026-08-12 · Last shown 2026-11-11 [Original ad](https://adstransparency.google.com/advertiser/AR08999979053939163137/creative/CR05759008474818150401) · [Creative image](https://companyprofiles.dev/media/images/11fdb380d5cf9de02326ef11f417b6d92fdaf19d8c0b8bc6e465aaf1ade091bd) · [Creative video](https://www.youtube.com/watch?v=4mMM4eo5nec) Landing page: [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/889d06beb7c4b99cc703c3b01115ae49b7ffa16fc6a0aedf05ec5030ebe3b552) · Captured 2026-11-11 ### Decagon Google · Decagon AI, Inc. Build self-improving AI agents with Duet Autopilot. First shown 2026-08-12 · Last shown 2026-11-11 [Original ad](https://adstransparency.google.com/advertiser/AR08999979053939163137/creative/CR05759008474818150401) · [Creative image](https://companyprofiles.dev/media/images/11fdb380d5cf9de02326ef11f417b6d92fdaf19d8c0b8bc6e465aaf1ade091bd) · [Creative video](https://www.youtube.com/watch?v=4mMM4eo5nec) Landing page: [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/889d06beb7c4b99cc703c3b01115ae49b7ffa16fc6a0aedf05ec5030ebe3b552) · Captured 2026-11-11 ### Decagon AI, Inc. Google · Decagon AI, Inc. First shown 2026-08-12 · Last shown 2026-11-11 [Original ad](https://adstransparency.google.com/advertiser/AR08999979053939163137/creative/CR05759008474818150401) Landing-page snapshot: The ad library did not provide a destination URL. ### Can’t make it live? Register and we’ll send you the recording. LinkedIn · Decagon What does it take to build a CX org for AI agents? Join us on 11/18 to hear who should own the agent, how the work changes, and what to have in place before you go live. Call to action: Register First shown 2026-11-04 · Last shown 2026-11-11 [Original ad](https://www.linkedin.com/ad-library/detail/1672780146) · [Creative image](https://companyprofiles.dev/media/images/83e087407b8955f4bc8d9111ef2793da47af9dfccea1cebcde9d17b739466223) Landing page: [Landing page](https://decagon.ai/videos/building-the-cx-org-for-ai-agents?utm_campaign=TOFU_Image_Clicks_ABM&utm_source=linkedin&utm_medium=paid&utm_id=826264056&hsa_acc=514374998&hsa_cam=826264056&hsa_grp=851687056&hsa_ad=1672732856&hsa_net=linkedin&hsa_ver=3) Landing-page snapshot: Snapshot limit reached for this collection. ### Decagon LinkedIn · Decagon Meet Chord, our new speech model built for customer conversations. Callers who realize they're talking to a machine often disengage and ask for a human, while a more natural voice helps keep them in the conversation. We trained Chord on conversational speech with the shifting pace, natural emphasis, and pauses that make calls with humans feel natural. When customers in telecom, financial services, and travel switched from an off-the-shelf voice to Chord, with no other changes, here's what we found: 🔹 Resolution rate rose in every deployment, by as much as 7.1 points 🔹 Barge rate (callers pushing to reach a human) fell by as much as 14.5 points 🔹 In blind tests, listeners couldn't reliably tell Chord from the real voice talent it was modeled on At Decagon Labs, we’re investing in purpose-built models that give us more control over the customer experience. With Chord, you can hear that approach in action. Full technical breakdown in the comments. [Original ad](https://www.linkedin.com/ad-library/detail/1661704616) · [Creative image](https://companyprofiles.dev/media/images/9993e63d8e6496a178897a2b193a6091d7097a27c25bde325b3641c18d7dc0a1) Landing-page snapshot: The ad library did not provide a destination URL. ### Decagon Google · Decagon AI, Inc. Build self-improving AI agents with Duet Autopilot. First shown 2026-09-16 · Last shown 2026-11-11 [Original ad](https://adstransparency.google.com/advertiser/AR08999979053939163137/creative/CR13863583827902857217) · [Creative image](https://companyprofiles.dev/media/images/11fdb380d5cf9de02326ef11f417b6d92fdaf19d8c0b8bc6e465aaf1ade091bd) · [Creative video](https://www.youtube.com/watch?v=4mMM4eo5nec) Landing page: [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/889d06beb7c4b99cc703c3b01115ae49b7ffa16fc6a0aedf05ec5030ebe3b552) · Captured 2026-11-11 ### Decagon Google · Decagon AI, Inc. Build self-improving AI agents with Duet Autopilot. First shown 2026-09-16 · Last shown 2026-11-11 [Original ad](https://adstransparency.google.com/advertiser/AR08999979053939163137/creative/CR13863583827902857217) · [Creative image](https://companyprofiles.dev/media/images/11fdb380d5cf9de02326ef11f417b6d92fdaf19d8c0b8bc6e465aaf1ade091bd) · [Creative video](https://www.youtube.com/watch?v=4mMM4eo5nec) Landing page: [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/889d06beb7c4b99cc703c3b01115ae49b7ffa16fc6a0aedf05ec5030ebe3b552) · Captured 2026-11-11 ### Decagon Google · Decagon AI, Inc. Build self-improving AI agents with Duet Autopilot. First shown 2026-09-16 · Last shown 2026-11-11 [Original ad](https://adstransparency.google.com/advertiser/AR08999979053939163137/creative/CR13863583827902857217) · [Creative image](https://companyprofiles.dev/media/images/11fdb380d5cf9de02326ef11f417b6d92fdaf19d8c0b8bc6e465aaf1ade091bd) · [Creative video](https://www.youtube.com/watch?v=4mMM4eo5nec) Landing page: [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) [Landing-page snapshot](https://companyprofiles.dev/media/ad-assets/889d06beb7c4b99cc703c3b01115ae49b7ffa16fc6a0aedf05ec5030ebe3b552) · Captured 2026-11-11 ### Introducing Duet Apprentice: AI that learns like humans do LinkedIn · Decagon Meet Duet Apprentice: AI that learns your business the same way your best people do. Your team's knowledge is spread across onboarding docs, Slack threads, and the judgment of reps who've done the job for years. Apprentice gives Duet access to all of it: 🔹 Docs: Reads your onboarding material and process wikis in Notion, Confluence, SharePoint, or Google Drive, with nothing to migrate or reformat 🔹 Escalations: Learns how your most experienced reps handle edge cases no AOP anticipated 🔹 Slack and Teams: Keeps up with decisions as they're made, and asks in-thread when it isn't sure Frontier models keep getting better at reasoning, but none of that teaches an agent how your team actually operates. That knowledge already exists inside your company, and Apprentice is how Duet reaches it. Full details are in the comments. Call to action: Learn more [Original ad](https://www.linkedin.com/ad-library/detail/1661772286) · [Creative image](https://companyprofiles.dev/media/images/497c5977867ca4d620f5f792f53f0aacb140cc32b361bd5ab998baae2665f823) Landing-page snapshot: The ad library did not provide a destination URL. ### Decagon AI, Inc. Google · Decagon AI, Inc. First shown 2026-09-25 · Last shown 2026-11-11 [Original ad](https://adstransparency.google.com/advertiser/AR08999979053939163137/creative/CR09740713191393984513) · [Creative image](https://companyprofiles.dev/media/images/687d0169a84efaaf7160dc605acf7e9ccd9db7938829ec7eb9bbcd3b90a90250) Landing-page snapshot: The ad library did not provide a destination URL. ## New pages Archive dates show when an archived copy was found, not when the page was published. Modified dates describe updates, not original publication. ### [How Rituals Cosmetics delivers international concierge customer experiences](https://decagon.ai/case-studies/rituals) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) - Published 2026-11-10 — [Publisher page metadata](https://decagon.ai/case-studies/rituals) - Modified 2026-11-10 — [Publisher page metadata](https://decagon.ai/case-studies/rituals) ### [Put agent building on autopilot](https://decagon.ai/product/duet) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) - First archived 2026-07-06 — [Internet Archive · earliest successful HTML capture](https://web.archive.org/web/20260706115829/https://decagon.ai/product/duet) ### [Introducing Alto: the voice model driving a 5+ point lift in resolution](https://decagon.ai/blog/introducing-alto) - Modified 2026-11-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [A voice customers will thank](https://decagon.ai/product/voice) - Modified 2026-11-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Smarter chat for elevated experiences](https://decagon.ai/product/chat) - Modified 2026-11-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) - First archived 2025-04-28 — [Internet Archive · earliest successful HTML capture](https://web.archive.org/web/20250428091250/https://decagon.ai/product/chat) ### [Automatically identify and fill gaps in your knowledge base](https://decagon.ai/product/suggestions) - Modified 2026-11-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Build the concierge for every customer, everywhere.](https://decagon.ai/careers) - Modified 2026-11-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Email agents built to move conversations forward](https://decagon.ai/product/email) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Decagon Dialogues](https://decagon.ai/decagon-dialogues-2026) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Connect seamlessly with your existing support stack](https://decagon.ai/product/integrations) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Partner with Decagon to bring AI concierge to every customer](https://decagon.ai/partnerships) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Your AI agent should belong to you](https://decagon.ai/vs/sierra) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [The Decagon Blog](https://decagon.ai/resources/blog) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [guides](https://decagon.ai/resources/guides) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [resources](https://decagon.ai/resources) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [security](https://decagon.ai/security) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon dialogues on tour ldn](https://decagon.ai/decagon-dialogues-on-tour-ldn) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon dialogues on tour](https://decagon.ai/decagon-dialogues-on-tour) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Build AI-ready teams with Decagon University](https://decagon.ai/decagon-university) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [proactive agents](https://decagon.ai/proactive-agents) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Bring clarity when policyholders need it](https://decagon.ai/industry/insurance) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Turn every financial moment into trust](https://decagon.ai/industry/financial-services) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [telecommunications](https://decagon.ai/industry/telecommunications) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Deliver a 10x better healthcare experience](https://decagon.ai/industry/healthcare) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [travel hospitality](https://decagon.ai/industry/travel-hospitality) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [technology](https://decagon.ai/industry/technology) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Build loyalty in every conversation](https://decagon.ai/industry/retail) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [about](https://decagon.ai/about) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Enable every team to build, iterate, and scale AI agents](https://decagon.ai/product/aop) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) - First archived 2025-04-28 — [Internet Archive · earliest successful HTML capture](https://web.archive.org/web/20250428095524/https://decagon.ai/product/aop) ### [Build reliable AI agents that you can trust at scale](https://decagon.ai/product/testing-qa) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Gain complete visibility into every customer conversation](https://decagon.ai/product/watchtower) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Turn support data into actionable insights](https://decagon.ai/product/insights-and-reporting) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [Optimize customer satisfaction and ship updates confidently](https://decagon.ai/product/experiments) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [how we taught our agents to recognize other agents](https://decagon.ai/blog/how-we-taught-our-agents-to-recognize-other-agents) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [The conversational AI platform for concierge customer experiences](https://decagon.ai/product/overview) - Modified 2026-11-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [autopilot experiments](https://decagon.ai/blog/autopilot-experiments) - Modified 2026-11-05 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [a better payment experience from reminder to resolution](https://decagon.ai/blog/a-better-payment-experience-from-reminder-to-resolution) - Modified 2026-11-03 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon partner community](https://decagon.ai/blog/decagon-partner-community) - Modified 2026-11-03 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [checkatrade](https://decagon.ai/case-studies/checkatrade) - Modified 2026-11-03 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [building the cx org for ai agents](https://decagon.ai/videos/building-the-cx-org-for-ai-agents) - Modified 2026-11-03 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a computer use agent](https://decagon.ai/glossary/what-is-a-computer-use-agent) - Modified 2026-11-03 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a phoneme](https://decagon.ai/glossary/what-is-a-phoneme) - Modified 2026-11-02 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is business process outsourcing bpo](https://decagon.ai/glossary/what-is-business-process-outsourcing-bpo) - Modified 2026-11-02 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what are ai tokens](https://decagon.ai/glossary/what-are-ai-tokens) - Modified 2026-11-02 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is zero data retention ai](https://decagon.ai/glossary/what-is-zero-data-retention-ai) - Modified 2026-11-02 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is live chat](https://decagon.ai/glossary/what-is-live-chat) - Modified 2026-11-02 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [case studies](https://decagon.ai/case-studies) - Modified 2026-10-30 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [get a demo](https://decagon.ai/get-a-demo) - Modified 2026-10-29 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon dialogues 2026 highlights](https://decagon.ai/videos/decagon-dialogues-2026-highlights) - Modified 2026-10-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon dialogues 2026 keynote](https://decagon.ai/videos/decagon-dialogues-2026-keynote) - Modified 2026-10-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [noom](https://decagon.ai/case-studies/noom) - Modified 2026-10-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [valon](https://decagon.ai/case-studies/valon) - Modified 2026-10-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [1 800 flowers](https://decagon.ai/case-studies/1-800-flowers) - Modified 2026-10-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [chime](https://decagon.ai/case-studies/chime) - Modified 2026-10-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [hertz proactive outbound](https://decagon.ai/case-studies/hertz-proactive-outbound) - Modified 2026-10-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [madison reed](https://decagon.ai/case-studies/madison-reed) - Modified 2026-10-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [notion](https://decagon.ai/case-studies/notion) - Modified 2026-10-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [simplepractice](https://decagon.ai/case-studies/simplepractice) - Modified 2026-10-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [notes from london building ai across emea](https://decagon.ai/blog/notes-from-london-building-ai-across-emea) - Modified 2026-10-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [partnering with decagon](https://decagon.ai/blog/partnering-with-decagon) - Modified 2026-10-22 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [glossary](https://decagon.ai/glossary) - Modified 2026-10-22 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [experiment hub](https://decagon.ai/blog/experiment-hub) - Modified 2026-10-22 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [a guide to serving personal agents](https://decagon.ai/blog/a-guide-to-serving-personal-agents) - Modified 2026-10-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon closes employee tender at 4 5 billion valuation](https://decagon.ai/blog/decagon-closes-employee-tender-at-4-5-billion-valuation) - Modified 2026-10-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [introducing duet](https://decagon.ai/blog/introducing-duet) - Modified 2026-10-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [the challenge of voice authentication](https://decagon.ai/blog/the-challenge-of-voice-authentication) - Modified 2026-10-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [agentic ai for cx buyer guide](https://decagon.ai/guides/agentic-ai-for-cx-buyer-guide) - Modified 2026-10-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [automatic optimization](https://decagon.ai/blog/automatic-optimization) - Modified 2026-10-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [autopilot in production](https://decagon.ai/blog/autopilot-in-production) - Modified 2026-10-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon agent versioning](https://decagon.ai/blog/decagon-agent-versioning) - Modified 2026-10-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon assist](https://decagon.ai/blog/decagon-assist) - Modified 2026-10-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [fine tuning ai agents](https://decagon.ai/blog/fine-tuning-ai-agents) - Modified 2026-10-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [guided discovery](https://decagon.ai/blog/guided-discovery) - Modified 2026-10-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [our bet on you](https://decagon.ai/blog/our-bet-on-you) - Modified 2026-10-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [spring26 product launch](https://decagon.ai/blog/spring26-product-launch) - Modified 2026-10-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [tremendous](https://decagon.ai/case-studies/tremendous) - Modified 2026-10-19 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [videos](https://decagon.ai/resources/videos) - Modified 2026-10-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [duet apprentice](https://decagon.ai/blog/duet-apprentice) - Modified 2026-10-15 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [perplexity](https://decagon.ai/case-studies/perplexity) - Modified 2026-10-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [launching ai agents in the fortune 500](https://decagon.ai/videos/launching-ai-agents-in-the-fortune-500) - Modified 2026-10-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [human in the loop vs human on the loop](https://decagon.ai/glossary/human-in-the-loop-vs-human-on-the-loop) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what are agent skills](https://decagon.ai/glossary/what-are-agent-skills) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a conversational ai greeting](https://decagon.ai/glossary/what-is-a-conversational-ai-greeting) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a kv cache](https://decagon.ai/glossary/what-is-a-kv-cache) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is agentic commerce](https://decagon.ai/glossary/what-is-agentic-commerce) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai agent governance](https://decagon.ai/glossary/what-is-ai-agent-governance) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai sycophancy](https://decagon.ai/glossary/what-is-ai-sycophancy) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an agent harness](https://decagon.ai/glossary/what-is-an-agent-harness) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an agent registry](https://decagon.ai/glossary/what-is-an-agent-registry) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an ai agent control plane](https://decagon.ai/glossary/what-is-an-ai-agent-control-plane) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an ai audit trail](https://decagon.ai/glossary/what-is-an-ai-audit-trail) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an mcp gateway](https://decagon.ai/glossary/what-is-an-mcp-gateway) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is backchanneling](https://decagon.ai/glossary/what-is-backchanneling) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is delegated authorization for ai agents](https://decagon.ai/glossary/what-is-delegated-authorization-for-ai-agents) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is durable execution](https://decagon.ai/glossary/what-is-durable-execution) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is graduated autonomy](https://decagon.ai/glossary/what-is-graduated-autonomy) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is just in time access](https://decagon.ai/glossary/what-is-just-in-time-access) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is speculative decoding](https://decagon.ai/glossary/what-is-speculative-decoding) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is voice agent observability](https://decagon.ai/glossary/what-is-voice-agent-observability) - Modified 2026-10-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon named a gartner cool vendor](https://decagon.ai/blog/decagon-named-a-gartner-cool-vendor) - Modified 2026-10-07 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is word error rate wer](https://decagon.ai/glossary/what-is-word-error-rate-wer) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is endpointing](https://decagon.ai/glossary/what-is-endpointing) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a wake word](https://decagon.ai/glossary/what-is-a-wake-word) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is voice cloning](https://decagon.ai/glossary/what-is-voice-cloning) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is shadow ai](https://decagon.ai/glossary/what-is-shadow-ai) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an llm benchmark](https://decagon.ai/glossary/what-is-an-llm-benchmark) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a voicebot](https://decagon.ai/glossary/what-is-a-voicebot) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an audio codec](https://decagon.ai/glossary/what-is-an-audio-codec) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ssml](https://decagon.ai/glossary/what-is-ssml) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is voip jitter](https://decagon.ai/glossary/what-is-voip-jitter) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is tool calling](https://decagon.ai/glossary/what-is-tool-calling) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an agent workflow](https://decagon.ai/glossary/what-is-an-agent-workflow) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an ai agent framework](https://decagon.ai/glossary/what-is-an-ai-agent-framework) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai agent testing](https://decagon.ai/glossary/what-is-ai-agent-testing) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a customer feedback loop](https://decagon.ai/glossary/what-is-a-customer-feedback-loop) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what are customer service kpis](https://decagon.ai/glossary/what-are-customer-service-kpis) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is voice of the employee voe](https://decagon.ai/glossary/what-is-voice-of-the-employee-voe) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what are ai evals](https://decagon.ai/glossary/what-are-ai-evals) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is llm as a judge](https://decagon.ai/glossary/what-is-llm-as-a-judge) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is agent sprawl](https://decagon.ai/glossary/what-is-agent-sprawl) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai intent validation](https://decagon.ai/glossary/what-is-ai-intent-validation) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is tool call guardrails](https://decagon.ai/glossary/what-is-tool-call-guardrails) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is mcp tool poisoning](https://decagon.ai/glossary/what-is-mcp-tool-poisoning) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is the confused deputy problem](https://decagon.ai/glossary/what-is-the-confused-deputy-problem) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a non human identity nhi](https://decagon.ai/glossary/what-is-a-non-human-identity-nhi) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is trajectory evaluation](https://decagon.ai/glossary/what-is-trajectory-evaluation) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is silent agent drift](https://decagon.ai/glossary/what-is-silent-agent-drift) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is voice agent simulation](https://decagon.ai/glossary/what-is-voice-agent-simulation) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is semantic turn detection](https://decagon.ai/glossary/what-is-semantic-turn-detection) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [introducing the personal agent consent trust protocol pact](https://decagon.ai/blog/introducing-the-personal-agent-consent-trust-protocol-pact) - Modified 2026-10-06 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon and open ai](https://decagon.ai/blog/decagon-and-open-ai) - Modified 2026-10-05 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon chord voice model](https://decagon.ai/blog/decagon-chord-voice-model) - Modified 2026-10-05 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [personal agents are here](https://decagon.ai/blog/personal-agents-are-here) - Modified 2026-10-01 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [voice 3](https://decagon.ai/blog/voice-3) - Modified 2026-10-01 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [dialogues 2026](https://decagon.ai/blog/dialogues-2026) - Modified 2026-10-01 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [agent modules](https://decagon.ai/blog/agent-modules) - Modified 2026-10-01 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon and databricks](https://decagon.ai/blog/decagon-and-databricks) - Modified 2026-09-30 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [audio native semantic speaker change detection](https://decagon.ai/blog/audio-native-semantic-speaker-change-detection) - Modified 2026-09-25 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [proactive customer service strategies](https://decagon.ai/blog/proactive-customer-service-strategies) - Modified 2026-09-25 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [hunter douglas](https://decagon.ai/case-studies/hunter-douglas) - Modified 2026-09-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [growing in benelux](https://decagon.ai/blog/growing-in-benelux) - Modified 2026-09-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [generative analytics](https://decagon.ai/blog/generative-analytics) - Modified 2026-09-18 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon expands into brazil](https://decagon.ai/blog/decagon-expands-into-brazil) - Modified 2026-09-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [gepa gan teaching ai to sound human](https://decagon.ai/blog/gepa-gan-teaching-ai-to-sound-human) - Modified 2026-09-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [faire](https://decagon.ai/case-studies/faire) - Modified 2026-09-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what are opentelemetry genai semantic conventions](https://decagon.ai/glossary/what-are-opentelemetry-genai-semantic-conventions) - Modified 2026-09-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an ai agent handoff schema](https://decagon.ai/glossary/what-is-an-ai-agent-handoff-schema) - Modified 2026-09-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is context compaction](https://decagon.ai/glossary/what-is-context-compaction) - Modified 2026-09-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is context rot](https://decagon.ai/glossary/what-is-context-rot) - Modified 2026-09-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is human override rate](https://decagon.ai/glossary/what-is-human-override-rate) - Modified 2026-09-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is mcp context bloat](https://decagon.ai/glossary/what-is-mcp-context-bloat) - Modified 2026-09-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is recontact rate](https://decagon.ai/glossary/what-is-recontact-rate) - Modified 2026-09-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is the difference between resolution rate and deflection rate](https://decagon.ai/glossary/what-is-the-difference-between-resolution-rate-and-deflection-rate) - Modified 2026-09-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is time to first token ttft](https://decagon.ai/glossary/what-is-time-to-first-token-ttft) - Modified 2026-09-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is verified resolution rate](https://decagon.ai/glossary/what-is-verified-resolution-rate) - Modified 2026-09-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [duolingo](https://decagon.ai/case-studies/duolingo) - Modified 2026-09-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [mercado libre](https://decagon.ai/case-studies/mercado-libre) - Modified 2026-09-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [rippling](https://decagon.ai/case-studies/rippling) - Modified 2026-09-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [duetbench 2](https://decagon.ai/blog/duetbench-2) - Modified 2026-09-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [the new human agent working model](https://decagon.ai/guides/the-new-human-agent-working-model) - Modified 2026-09-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [automated customer service](https://decagon.ai/blog/automated-customer-service) - Modified 2026-09-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [how i found founder level ownership again at decagon](https://decagon.ai/blog/how-i-found-founder-level-ownership-again-at-decagon) - Modified 2026-09-07 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [gpu efficient inference serving stack](https://decagon.ai/blog/gpu-efficient-inference-serving-stack) - Modified 2026-09-04 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [campaign composer](https://decagon.ai/blog/campaign-composer) - Modified 2026-09-03 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [freshdesk alternatives](https://decagon.ai/blog/freshdesk-alternatives) - Modified 2026-09-03 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [zendesk alternatives](https://decagon.ai/blog/zendesk-alternatives) - Modified 2026-09-03 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [away and decagon](https://decagon.ai/case-studies/away-and-decagon) - Modified 2026-09-01 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [live web search with perplexity](https://decagon.ai/blog/live-web-search-with-perplexity) - Modified 2026-08-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [debugging a latent pgbouncer bug across four layers](https://decagon.ai/blog/debugging-a-latent-pgbouncer-bug-across-four-layers) - Modified 2026-08-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [scaling real time tts inference](https://decagon.ai/blog/scaling-real-time-tts-inference) - Modified 2026-08-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [teaching flow matching tts with rl](https://decagon.ai/blog/teaching-flow-matching-tts-with-rl) - Modified 2026-08-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [why speech to speech models arent ready yet](https://decagon.ai/blog/why-speech-to-speech-models-arent-ready-yet) - Modified 2026-08-19 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [introducing decagon labs](https://decagon.ai/blog/introducing-decagon-labs) - Modified 2026-08-19 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [conversational ai components](https://decagon.ai/blog/conversational-ai-components) - Modified 2026-08-19 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [agent deployment engineering](https://decagon.ai/blog/agent-deployment-engineering) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [browser actions](https://decagon.ai/blog/browser-actions) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [designing conversations to reduce barge](https://decagon.ai/blog/designing-conversations-to-reduce-barge) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [real time voice ai on modal](https://decagon.ai/blog/real-time-voice-ai-on-modal) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai agent examples](https://decagon.ai/glossary/ai-agent-examples) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [deflection rate](https://decagon.ai/glossary/deflection-rate) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a multi agent system](https://decagon.ai/glossary/what-is-a-multi-agent-system) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a rag pipeline](https://decagon.ai/glossary/what-is-a-rag-pipeline) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a reasoning model](https://decagon.ai/glossary/what-is-a-reasoning-model) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a small language model](https://decagon.ai/glossary/what-is-a-small-language-model) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a support ticket](https://decagon.ai/glossary/what-is-a-support-ticket) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a system prompt](https://decagon.ai/glossary/what-is-a-system-prompt) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is agentic search](https://decagon.ai/glossary/what-is-agentic-search) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an agentic workflow](https://decagon.ai/glossary/what-is-an-agentic-workflow) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an ai gateway](https://decagon.ai/glossary/what-is-an-ai-gateway) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is chain of thought prompting](https://decagon.ai/glossary/what-is-chain-of-thought-prompting) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is contact center ai](https://decagon.ai/glossary/what-is-contact-center-ai) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is conversational search](https://decagon.ai/glossary/what-is-conversational-search) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is customer self service](https://decagon.ai/glossary/what-is-customer-self-service) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is deep research](https://decagon.ai/glossary/what-is-deep-research) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is generative ui](https://decagon.ai/glossary/what-is-generative-ui) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is prompt caching](https://decagon.ai/glossary/what-is-prompt-caching) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is semantic caching](https://decagon.ai/glossary/what-is-semantic-caching) - Modified 2026-08-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [classpass](https://decagon.ai/case-studies/classpass) - Modified 2026-07-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [curology](https://decagon.ai/case-studies/curology) - Modified 2026-07-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [flashfood](https://decagon.ai/case-studies/flashfood) - Modified 2026-07-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ng cash](https://decagon.ai/case-studies/ng-cash) - Modified 2026-07-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [substack](https://decagon.ai/case-studies/substack) - Modified 2026-07-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [collaboration tools](https://decagon.ai/blog/collaboration-tools) - Modified 2026-07-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [munger moats and learning machines](https://decagon.ai/blog/munger-moats-and-learning-machines) - Modified 2026-07-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [duet autopilot launch video](https://decagon.ai/videos/duet-autopilot-launch-video) - Modified 2026-07-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [introducing decagon labs video](https://decagon.ai/videos/introducing-decagon-labs-video) - Modified 2026-07-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [introducing proactive agents video](https://decagon.ai/videos/introducing-proactive-agents-video) - Modified 2026-07-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [the next generation of simulations](https://decagon.ai/videos/the-next-generation-of-simulations) - Modified 2026-07-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what i learned building voice agents at decagon](https://decagon.ai/blog/what-i-learned-building-voice-agents-at-decagon) - Modified 2026-07-22 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon and aws marketplace](https://decagon.ai/blog/decagon-and-aws-marketplace) - Modified 2026-07-22 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a knowledge base](https://decagon.ai/glossary/what-is-a-knowledge-base) - Modified 2026-07-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [aops](https://decagon.ai/modules/aops) - Modified 2026-07-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [debugging](https://decagon.ai/modules/debugging) - Modified 2026-07-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [enterprise ai agents in australia](https://decagon.ai/blog/enterprise-ai-agents-in-australia) - Modified 2026-07-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [everyone is wrong about open source ai in the enterprise](https://decagon.ai/blog/everyone-is-wrong-about-open-source-ai-in-the-enterprise) - Modified 2026-07-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [duet](https://decagon.ai/modules/duet) - Modified 2026-07-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [hands on assignment](https://decagon.ai/modules/hands-on-assignment) - Modified 2026-07-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [insights reports](https://decagon.ai/modules/insights-reports) - Modified 2026-07-10 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a warm handoff](https://decagon.ai/glossary/what-is-a-warm-handoff) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an escalation matrix](https://decagon.ai/glossary/what-is-an-escalation-matrix) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is batch inference](https://decagon.ai/glossary/what-is-batch-inference) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is context engineering](https://decagon.ai/glossary/what-is-context-engineering) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is customer service outsourcing](https://decagon.ai/glossary/what-is-customer-service-outsourcing) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is customer support automation](https://decagon.ai/glossary/what-is-customer-support-automation) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is dpo direct preference optimization](https://decagon.ai/glossary/what-is-dpo-direct-preference-optimization) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is forecast accuracy](https://decagon.ai/glossary/what-is-forecast-accuracy) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is graph rag](https://decagon.ai/glossary/what-is-graph-rag) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is hybrid search](https://decagon.ai/glossary/what-is-hybrid-search) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is prompt chaining](https://decagon.ai/glossary/what-is-prompt-chaining) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is schedule adherence](https://decagon.ai/glossary/what-is-schedule-adherence) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what an air gapped ai deployment actually requires](https://decagon.ai/blog/what-an-air-gapped-ai-deployment-actually-requires) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [autopilot](https://decagon.ai/blog/autopilot) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [from sops to agent operating procedures](https://decagon.ai/blog/from-sops-to-agent-operating-procedures) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [optimizing gepa for production](https://decagon.ai/blog/optimizing-gepa-for-production) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [series d announcement](https://decagon.ai/blog/series-d-announcement) - Modified 2026-07-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [analytics and voc](https://decagon.ai/topic/analytics-and-voc) - Modified 2026-07-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [testing and experimentation](https://decagon.ai/topic/testing-and-experimentation) - Modified 2026-07-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [call center](https://decagon.ai/glossary/call-center) - Modified 2026-07-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a context window](https://decagon.ai/glossary/what-is-a-context-window) - Modified 2026-07-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai grounding](https://decagon.ai/glossary/what-is-ai-grounding) - Modified 2026-07-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an ai hallucination](https://decagon.ai/glossary/what-is-an-ai-hallucination) - Modified 2026-07-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is contact center as a service ccaas](https://decagon.ai/glossary/what-is-contact-center-as-a-service-ccaas) - Modified 2026-07-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is conversational ai](https://decagon.ai/glossary/what-is-conversational-ai) - Modified 2026-07-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is conversational ai design](https://decagon.ai/glossary/what-is-conversational-ai-design) - Modified 2026-07-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is human in the loop hitl](https://decagon.ai/glossary/what-is-human-in-the-loop-hitl) - Modified 2026-07-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is omni channel customer support](https://decagon.ai/glossary/what-is-omni-channel-customer-support) - Modified 2026-07-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is prompt engineering](https://decagon.ai/glossary/what-is-prompt-engineering) - Modified 2026-07-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is short message service sms](https://decagon.ai/glossary/what-is-short-message-service-sms) - Modified 2026-07-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is telephony](https://decagon.ai/glossary/what-is-telephony) - Modified 2026-07-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [meet duet autopilot](https://decagon.ai/videos/meet-duet-autopilot) - Modified 2026-07-02 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [intercom alternatives](https://decagon.ai/blog/intercom-alternatives) - Modified 2026-07-02 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon expands london hub amid growing emea customer momentum](https://decagon.ai/blog/decagon-expands-london-hub-amid-growing-emea-customer-momentum) - Modified 2026-07-02 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [the next generation of simulations](https://decagon.ai/blog/the-next-generation-of-simulations) - Modified 2026-07-02 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [a conversation with julia hartz and ashwin sreenivas](https://decagon.ai/videos/a-conversation-with-julia-hartz-and-ashwin-sreenivas) - Modified 2026-07-02 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [mercado libre fireside chat](https://decagon.ai/videos/mercado-libre-fireside-chat) - Modified 2026-06-29 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai customer service](https://decagon.ai/blog/ai-customer-service) - Modified 2026-06-25 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [how decagon is redefining forward deployment](https://decagon.ai/blog/how-decagon-is-redefining-forward-deployment) - Modified 2026-06-22 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [csat vs nps](https://decagon.ai/glossary/csat-vs-nps) - Modified 2026-06-18 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is react agent pattern](https://decagon.ai/glossary/what-is-react-agent-pattern) - Modified 2026-06-18 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is the whatsapp business api](https://decagon.ai/glossary/what-is-the-whatsapp-business-api) - Modified 2026-06-18 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a ticketing system](https://decagon.ai/glossary/what-is-a-ticketing-system) - Modified 2026-06-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [customer effort score ces](https://decagon.ai/glossary/customer-effort-score-ces) - Modified 2026-06-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is intent detection](https://decagon.ai/glossary/what-is-intent-detection) - Modified 2026-06-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is wismo where is my order](https://decagon.ai/glossary/what-is-wismo-where-is-my-order) - Modified 2026-06-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is contact rate](https://decagon.ai/glossary/what-is-contact-rate) - Modified 2026-06-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is token limit](https://decagon.ai/glossary/what-is-token-limit) - Modified 2026-06-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a multi turn conversation](https://decagon.ai/glossary/what-is-a-multi-turn-conversation) - Modified 2026-06-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is hill climbing](https://decagon.ai/glossary/what-is-hill-climbing) - Modified 2026-06-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is chatbot containment rate](https://decagon.ai/glossary/what-is-chatbot-containment-rate) - Modified 2026-06-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an llm router](https://decagon.ai/glossary/what-is-an-llm-router) - Modified 2026-06-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is contextual analysis](https://decagon.ai/glossary/what-is-contextual-analysis) - Modified 2026-06-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is hallucination detection](https://decagon.ai/glossary/what-is-hallucination-detection) - Modified 2026-06-16 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [the cross industry ai playbook healthcare automative technology and more](https://decagon.ai/videos/the-cross-industry-ai-playbook-healthcare-automative-technology-and-more) - Modified 2026-06-15 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon and five9](https://decagon.ai/blog/decagon-and-five9) - Modified 2026-06-15 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai agent building](https://decagon.ai/topic/ai-agent-building) - Modified 2026-06-12 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [guardrails security and governance](https://decagon.ai/topic/guardrails-security-and-governance) - Modified 2026-06-12 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [use cases and experiences](https://decagon.ai/topic/use-cases-and-experiences) - Modified 2026-06-12 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [voice and omnichannel support](https://decagon.ai/topic/voice-and-omnichannel-support) - Modified 2026-06-12 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [workplace](https://decagon.ai/topic/workplace) - Modified 2026-06-12 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [customer experience transformation](https://decagon.ai/blog/customer-experience-transformation) - Modified 2026-06-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [customer self service](https://decagon.ai/blog/customer-self-service) - Modified 2026-06-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [customer service best practices](https://decagon.ai/blog/customer-service-best-practices) - Modified 2026-06-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [duetbench](https://decagon.ai/blog/duetbench) - Modified 2026-06-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ecommerce customer service playbook](https://decagon.ai/blog/ecommerce-customer-service-playbook) - Modified 2026-06-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [knowledge base ai](https://decagon.ai/blog/knowledge-base-ai) - Modified 2026-06-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [real time customer support](https://decagon.ai/blog/real-time-customer-support) - Modified 2026-06-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [scale customer support](https://decagon.ai/blog/scale-customer-support) - Modified 2026-06-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [virtual assistant vs chatbot](https://decagon.ai/blog/virtual-assistant-vs-chatbot) - Modified 2026-06-09 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [agent strategy at decagon](https://decagon.ai/blog/agent-strategy-at-decagon) - Modified 2026-06-08 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [qa hub](https://decagon.ai/blog/qa-hub) - Modified 2026-05-28 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon dialogues 25](https://decagon.ai/videos/decagon-dialogues-25) - Modified 2026-05-27 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [how to evaluate conversational ai vendors](https://decagon.ai/glossary/how-to-evaluate-conversational-ai-vendors) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [multi channel vs omnichannel](https://decagon.ai/glossary/multi-channel-vs-omnichannel) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [voice ai vs conversational ai](https://decagon.ai/glossary/voice-ai-vs-conversational-ai) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a digital concierge](https://decagon.ai/glossary/what-is-a-digital-concierge) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a foundation model](https://decagon.ai/glossary/what-is-a-foundation-model) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a golden dataset](https://decagon.ai/glossary/what-is-a-golden-dataset) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a model card](https://decagon.ai/glossary/what-is-a-model-card) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a session border controller](https://decagon.ai/glossary/what-is-a-session-border-controller) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is agent versioning](https://decagon.ai/glossary/what-is-agent-versioning) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai evaluation](https://decagon.ai/glossary/what-is-ai-evaluation) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai red teaming](https://decagon.ai/glossary/what-is-ai-red-teaming) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an agent sop](https://decagon.ai/glossary/what-is-an-agent-sop) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an ai sdr](https://decagon.ai/glossary/what-is-an-ai-sdr) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an utterance](https://decagon.ai/glossary/what-is-an-utterance) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is canary deployment](https://decagon.ai/glossary/what-is-canary-deployment) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is data residency](https://decagon.ai/glossary/what-is-data-residency) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is function calling in llms](https://decagon.ai/glossary/what-is-function-calling-in-llms) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is kyc in customer service](https://decagon.ai/glossary/what-is-kyc-in-customer-service) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is langgraph](https://decagon.ai/glossary/what-is-langgraph) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is llm token usage](https://decagon.ai/glossary/what-is-llm-token-usage) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is mean opinion score mos](https://decagon.ai/glossary/what-is-mean-opinion-score-mos) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is mixture of experts](https://decagon.ai/glossary/what-is-mixture-of-experts) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is outbound voice ai](https://decagon.ai/glossary/what-is-outbound-voice-ai) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is pii redaction](https://decagon.ai/glossary/what-is-pii-redaction) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is prompt versioning](https://decagon.ai/glossary/what-is-prompt-versioning) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is speaker diarization](https://decagon.ai/glossary/what-is-speaker-diarization) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is structured output](https://decagon.ai/glossary/what-is-structured-output) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is the a2a protocol](https://decagon.ai/glossary/what-is-the-a2a-protocol) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is the eu ai act](https://decagon.ai/glossary/what-is-the-eu-ai-act) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is topic modeling](https://decagon.ai/glossary/what-is-topic-modeling) - Modified 2026-05-26 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [inside agent engineering at decagon](https://decagon.ai/blog/inside-agent-engineering-at-decagon) - Modified 2026-05-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [24 7 customer support](https://decagon.ai/blog/24-7-customer-support) - Modified 2026-05-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [expanding our team in toronto](https://decagon.ai/blog/expanding-our-team-in-toronto) - Modified 2026-05-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [scaling concierge cx with duet](https://decagon.ai/videos/scaling-concierge-cx-with-duet) - Modified 2026-05-13 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [optimize with duet](https://decagon.ai/videos/optimize-with-duet) - Modified 2026-05-07 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [bringing the ai concierge to australia](https://decagon.ai/blog/bringing-the-ai-concierge-to-australia) - Modified 2026-04-30 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is agentic rag](https://decagon.ai/glossary/what-is-agentic-rag) - Modified 2026-04-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai coverage rate](https://decagon.ai/glossary/what-is-ai-coverage-rate) - Modified 2026-04-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an ai escalation policy](https://decagon.ai/glossary/what-is-an-ai-escalation-policy) - Modified 2026-04-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is guardrail evaluation](https://decagon.ai/glossary/what-is-guardrail-evaluation) - Modified 2026-04-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is prompt injection](https://decagon.ai/glossary/what-is-prompt-injection) - Modified 2026-04-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is the difference between agent assist and ai agent](https://decagon.ai/glossary/what-is-the-difference-between-agent-assist-and-ai-agent) - Modified 2026-04-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is the difference between ai grounding and rag](https://decagon.ai/glossary/what-is-the-difference-between-ai-grounding-and-rag) - Modified 2026-04-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is turn taking in conversational ai](https://decagon.ai/glossary/what-is-turn-taking-in-conversational-ai) - Modified 2026-04-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is voice agent barge in](https://decagon.ai/glossary/what-is-voice-agent-barge-in) - Modified 2026-04-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [agent workbench](https://decagon.ai/blog/agent-workbench) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [agentic ai vs generative ai](https://decagon.ai/blog/agentic-ai-vs-generative-ai) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [agentic workflow](https://decagon.ai/blog/agentic-workflow) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [bayesian vad](https://decagon.ai/blog/bayesian-vad) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [beyond latency the art of building a truly great voice agent](https://decagon.ai/blog/beyond-latency-the-art-of-building-a-truly-great-voice-agent) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [build the future you want](https://decagon.ai/blog/build-the-future-you-want) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [contact center analytics](https://decagon.ai/blog/contact-center-analytics) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [conversational ivr](https://decagon.ai/blog/conversational-ivr) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [customer service portal](https://decagon.ai/blog/customer-service-portal) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon and google cloud marketplace](https://decagon.ai/blog/decagon-and-google-cloud-marketplace) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon future cx org design](https://decagon.ai/blog/decagon-future-cx-org-design) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [designing low latency ai agents through reranker optimization](https://decagon.ai/blog/designing-low-latency-ai-agents-through-reranker-optimization) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [digital concierge in hotels](https://decagon.ai/blog/digital-concierge-in-hotels) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [first call resolution](https://decagon.ai/blog/first-call-resolution) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [getting the most out of mcp](https://decagon.ai/blog/getting-the-most-out-of-mcp) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [help desk automation](https://decagon.ai/blog/help-desk-automation) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [outbound voice](https://decagon.ai/blog/outbound-voice) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [user memory](https://decagon.ai/blog/user-memory) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [why off policy training isnt enough](https://decagon.ai/blog/why-off-policy-training-isnt-enough) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [why we built decagon duet on agent operating procedures](https://decagon.ai/blog/why-we-built-decagon-duet-on-agent-operating-procedures) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [driving revenue with outbound voice ai](https://decagon.ai/guides/driving-revenue-with-outbound-voice-ai) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [17 questions grant proctor](https://decagon.ai/videos/17-questions-grant-proctor) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon 2026 hawaii offsite](https://decagon.ai/videos/decagon-2026-hawaii-offsite) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon side quests hanson](https://decagon.ai/videos/decagon-side-quests-hanson) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [the origin and evolution of agent product management at decagon](https://decagon.ai/videos/the-origin-and-evolution-of-agent-product-management-at-decagon) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [why i joined decagon alan yiu vp of product](https://decagon.ai/videos/why-i-joined-decagon-alan-yiu-vp-of-product) - Modified 2026-04-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [aop copilot](https://decagon.ai/blog/aop-copilot) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon ask ai](https://decagon.ai/blog/decagon-ask-ai) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what are ai guardrails](https://decagon.ai/glossary/what-are-ai-guardrails) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what are next best actions](https://decagon.ai/glossary/what-are-next-best-actions) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a knowledge graph](https://decagon.ai/glossary/what-is-a-knowledge-graph) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is agent assist](https://decagon.ai/glossary/what-is-agent-assist) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is agent occupancy](https://decagon.ai/glossary/what-is-agent-occupancy) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is agent quality score](https://decagon.ai/glossary/what-is-agent-quality-score) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is agent utilization rate](https://decagon.ai/glossary/what-is-agent-utilization-rate) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is agentic ai](https://decagon.ai/glossary/what-is-agentic-ai) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai agent handoff](https://decagon.ai/glossary/what-is-ai-agent-handoff) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai agent memory](https://decagon.ai/glossary/what-is-ai-agent-memory) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai agent orchestration](https://decagon.ai/glossary/what-is-ai-agent-orchestration) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai compliance](https://decagon.ai/glossary/what-is-ai-compliance) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai concierge](https://decagon.ai/glossary/what-is-ai-concierge) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai personalization](https://decagon.ai/glossary/what-is-ai-personalization) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai workflow automation](https://decagon.ai/glossary/what-is-ai-workflow-automation) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an ai voice agent](https://decagon.ai/glossary/what-is-an-ai-voice-agent) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an intelligent virtual agent iva](https://decagon.ai/glossary/what-is-an-intelligent-virtual-agent-iva) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is attention mechanism](https://decagon.ai/glossary/what-is-attention-mechanism) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is authentication](https://decagon.ai/glossary/what-is-authentication) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is automatic speech recognition](https://decagon.ai/glossary/what-is-automatic-speech-recognition) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is average handling time aht](https://decagon.ai/glossary/what-is-average-handling-time-aht) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is average resolution time](https://decagon.ai/glossary/what-is-average-resolution-time) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is average speed of answer asa](https://decagon.ai/glossary/what-is-average-speed-of-answer-asa) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is average wait time](https://decagon.ai/glossary/what-is-average-wait-time) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is call routing](https://decagon.ai/glossary/what-is-call-routing) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is canned response](https://decagon.ai/glossary/what-is-canned-response) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is confidence score](https://decagon.ai/glossary/what-is-confidence-score) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is conversation summarization](https://decagon.ai/glossary/what-is-conversation-summarization) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is conversational commerce](https://decagon.ai/glossary/what-is-conversational-commerce) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is conversational ivr](https://decagon.ai/glossary/what-is-conversational-ivr) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is cost per contact](https://decagon.ai/glossary/what-is-cost-per-contact) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is cost per resolution](https://decagon.ai/glossary/what-is-cost-per-resolution) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is customer acquisition cost](https://decagon.ai/glossary/what-is-customer-acquisition-cost) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is customer onboarding](https://decagon.ai/glossary/what-is-customer-onboarding) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is customer segmentation](https://decagon.ai/glossary/what-is-customer-segmentation) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is data annotation](https://decagon.ai/glossary/what-is-data-annotation) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is emotion detection](https://decagon.ai/glossary/what-is-emotion-detection) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is explainable ai](https://decagon.ai/glossary/what-is-explainable-ai) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is first contact resolution fcr](https://decagon.ai/glossary/what-is-first-contact-resolution-fcr) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is first response time frt](https://decagon.ai/glossary/what-is-first-response-time-frt) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is generative ai for customer service](https://decagon.ai/glossary/what-is-generative-ai-for-customer-service) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is help desk](https://decagon.ai/glossary/what-is-help-desk) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is inference time](https://decagon.ai/glossary/what-is-inference-time) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is interactive voice response ivr](https://decagon.ai/glossary/what-is-interactive-voice-response-ivr) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is iso 27001](https://decagon.ai/glossary/what-is-iso-27001) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is iso 42001](https://decagon.ai/glossary/what-is-iso-42001) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is large language model](https://decagon.ai/glossary/what-is-large-language-model) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is latency](https://decagon.ai/glossary/what-is-latency) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is model context protocol](https://decagon.ai/glossary/what-is-model-context-protocol) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is named entity recognition](https://decagon.ai/glossary/what-is-named-entity-recognition) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is proactive customer support](https://decagon.ai/glossary/what-is-proactive-customer-support) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is prosody](https://decagon.ai/glossary/what-is-prosody) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is qa in customer service](https://decagon.ai/glossary/what-is-qa-in-customer-service) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is queue management](https://decagon.ai/glossary/what-is-queue-management) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is resolution based pricing](https://decagon.ai/glossary/what-is-resolution-based-pricing) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is resolution rate](https://decagon.ai/glossary/what-is-resolution-rate) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is responsible ai](https://decagon.ai/glossary/what-is-responsible-ai) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is self service rate](https://decagon.ai/glossary/what-is-self-service-rate) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is skill based routing](https://decagon.ai/glossary/what-is-skill-based-routing) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is sla compliance rate](https://decagon.ai/glossary/what-is-sla-compliance-rate) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is soc 2 type ii](https://decagon.ai/glossary/what-is-soc-2-type-ii) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is speech synthesis](https://decagon.ai/glossary/what-is-speech-synthesis) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is speech to intent](https://decagon.ai/glossary/what-is-speech-to-intent) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is speech to speech](https://decagon.ai/glossary/what-is-speech-to-speech) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is text classification](https://decagon.ai/glossary/what-is-text-classification) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ticket deflection](https://decagon.ai/glossary/what-is-ticket-deflection) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ticket prioritization](https://decagon.ai/glossary/what-is-ticket-prioritization) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ticket routing](https://decagon.ai/glossary/what-is-ticket-routing) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ticket volume](https://decagon.ai/glossary/what-is-ticket-volume) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is tone of voice in ai](https://decagon.ai/glossary/what-is-tone-of-voice-in-ai) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is transfer learning](https://decagon.ai/glossary/what-is-transfer-learning) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is voice activity detection vad](https://decagon.ai/glossary/what-is-voice-activity-detection-vad) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is voice biometrics](https://decagon.ai/glossary/what-is-voice-biometrics) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is voice of the customer voc](https://decagon.ai/glossary/what-is-voice-of-the-customer-voc) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is voice over internet protocol voip](https://decagon.ai/glossary/what-is-voice-over-internet-protocol-voip) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is workforce management](https://decagon.ai/glossary/what-is-workforce-management) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is workforce optimization wfo](https://decagon.ai/glossary/what-is-workforce-optimization-wfo) - Modified 2026-04-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is ai observability](https://decagon.ai/glossary/what-is-ai-observability) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is call abandon rate](https://decagon.ai/glossary/what-is-call-abandon-rate) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is sentiment analysis](https://decagon.ai/glossary/what-is-sentiment-analysis) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is retrieval augmented generation rag](https://decagon.ai/glossary/what-is-retrieval-augmented-generation-rag) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is reinforcement learning](https://decagon.ai/glossary/what-is-reinforcement-learning) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a net promoter score nps](https://decagon.ai/glossary/what-is-a-net-promoter-score-nps) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is lifetime value ltv](https://decagon.ai/glossary/what-is-lifetime-value-ltv) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is escalation rate](https://decagon.ai/glossary/what-is-escalation-rate) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a customer health score](https://decagon.ai/glossary/what-is-a-customer-health-score) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is customer satisfaction score csat](https://decagon.ai/glossary/what-is-customer-satisfaction-score-csat) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [after call work acw](https://decagon.ai/glossary/after-call-work-acw) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is zero shot learning](https://decagon.ai/glossary/what-is-zero-shot-learning) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is asynchronous messaging](https://decagon.ai/glossary/what-is-asynchronous-messaging) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is warm transfer vs cold transfer](https://decagon.ai/glossary/what-is-warm-transfer-vs-cold-transfer) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is tiered support](https://decagon.ai/glossary/what-is-tiered-support) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is vector embedding](https://decagon.ai/glossary/what-is-vector-embedding) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is the telephone consumer protection act tcpa](https://decagon.ai/glossary/what-is-the-telephone-consumer-protection-act-tcpa) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is service level agreement sla](https://decagon.ai/glossary/what-is-service-level-agreement-sla) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a sip transfer](https://decagon.ai/glossary/what-is-a-sip-transfer) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is semantic search](https://decagon.ai/glossary/what-is-semantic-search) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is a predictive dialer](https://decagon.ai/glossary/what-is-a-predictive-dialer) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is natural language processing nlp](https://decagon.ai/glossary/what-is-natural-language-processing-nlp) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is nlu](https://decagon.ai/glossary/what-is-nlu) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is intent recognition](https://decagon.ai/glossary/what-is-intent-recognition) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is nlg](https://decagon.ai/glossary/what-is-nlg) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is pstn](https://decagon.ai/glossary/what-is-pstn) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is model drift](https://decagon.ai/glossary/what-is-model-drift) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is multimodal ai](https://decagon.ai/glossary/what-is-multimodal-ai) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is dual tone multi frequency dtmf](https://decagon.ai/glossary/what-is-dual-tone-multi-frequency-dtmf) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is few shot learning](https://decagon.ai/glossary/what-is-few-shot-learning) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is customer journey mapping](https://decagon.ai/glossary/what-is-customer-journey-mapping) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is customer retention rate](https://decagon.ai/glossary/what-is-customer-retention-rate) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is fine tuning](https://decagon.ai/glossary/what-is-fine-tuning) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is entity extraction](https://decagon.ai/glossary/what-is-entity-extraction) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is fallback intent](https://decagon.ai/glossary/what-is-fallback-intent) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is echo cancellation aec](https://decagon.ai/glossary/what-is-echo-cancellation-aec) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is dialogue state tracking dst](https://decagon.ai/glossary/what-is-dialogue-state-tracking-dst) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is customer churn rate](https://decagon.ai/glossary/what-is-customer-churn-rate) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is conversational analytics](https://decagon.ai/glossary/what-is-conversational-analytics) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is buy online pick up in store bopis](https://decagon.ai/glossary/what-is-buy-online-pick-up-in-store-bopis) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is an automatic call distributor](https://decagon.ai/glossary/what-is-an-automatic-call-distributor) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is call center shrinkage](https://decagon.ai/glossary/what-is-call-center-shrinkage) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [what is auto tagging](https://decagon.ai/glossary/what-is-auto-tagging) - Modified 2026-04-14 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [3 criteria for agents](https://decagon.ai/blog/3-criteria-for-agents) - Modified 2026-03-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [buyer profile](https://decagon.ai/modules/buyer-profile) - Modified 2026-03-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [market landscape](https://decagon.ai/modules/market-landscape) - Modified 2026-03-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [positioning](https://decagon.ai/modules/positioning) - Modified 2026-03-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [evaluation engine ai agents](https://decagon.ai/blog/evaluation-engine-ai-agents) - Modified 2026-03-19 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai in regulated industries](https://decagon.ai/videos/ai-in-regulated-industries) - Modified 2026-03-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [bringing back the magic of retail cx](https://decagon.ai/videos/bringing-back-the-magic-of-retail-cx) - Modified 2026-03-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [the product and cx partnership](https://decagon.ai/videos/the-product-and-cx-partnership) - Modified 2026-03-11 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [retail cx use cases](https://decagon.ai/blog/retail-cx-use-cases) - Modified 2026-03-05 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [conversational ai for customer experience](https://decagon.ai/blog/conversational-ai-for-customer-experience) - Modified 2026-03-04 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [series a](https://decagon.ai/blog/series-a) - Modified 2026-03-03 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [10 principles of a production grade voice ai agent](https://decagon.ai/guides/10-principles-of-a-production-grade-voice-ai-agent) - Modified 2026-02-27 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [enterprise conversational ai features](https://decagon.ai/blog/enterprise-conversational-ai-features) - Modified 2026-02-25 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [qa breakthrough](https://decagon.ai/blog/qa-breakthrough) - Modified 2026-02-25 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [the new build vs buy calculus](https://decagon.ai/blog/the-new-build-vs-buy-calculus) - Modified 2026-02-25 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [agent product manager](https://decagon.ai/blog/agent-product-manager) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [build or buy](https://decagon.ai/blog/build-or-buy) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [designing layered guardrails for reliable ai agents](https://decagon.ai/blog/designing-layered-guardrails-for-reliable-ai-agents) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [from support to growth the next evolution of ai agents](https://decagon.ai/blog/from-support-to-growth-the-next-evolution-of-ai-agents) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [insights from our report](https://decagon.ai/blog/insights-from-our-report) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [introducing agent engineer](https://decagon.ai/blog/introducing-agent-engineer) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [why i joined decagon](https://decagon.ai/blog/why-i-joined-decagon) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [a unified platform for conversational ai](https://decagon.ai/blog/a-unified-platform-for-conversational-ai) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai agent copilot customer service](https://decagon.ai/blog/ai-agent-copilot-customer-service) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai answering service](https://decagon.ai/blog/ai-answering-service) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai chatbot benefits customer service](https://decagon.ai/blog/ai-chatbot-benefits-customer-service) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai chatbot challenges](https://decagon.ai/blog/ai-chatbot-challenges) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai chatbots customer service](https://decagon.ai/blog/ai-chatbots-customer-service) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai customer service agent capabilities](https://decagon.ai/blog/ai-customer-service-agent-capabilities) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai customer service automation](https://decagon.ai/blog/ai-customer-service-automation) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai support technology](https://decagon.ai/blog/ai-support-technology) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [always on agents for the holidays and beyond](https://decagon.ai/blog/always-on-agents-for-the-holidays-and-beyond) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [aop the future of cx](https://decagon.ai/blog/aop-the-future-of-cx) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon dialogues 2025 launch](https://decagon.ai/blog/decagon-dialogues-2025-launch) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon trace view](https://decagon.ai/blog/decagon-trace-view) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon voice 2](https://decagon.ai/blog/decagon-voice-2) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [diagnostic tools](https://decagon.ai/blog/diagnostic-tools) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [generative ai customer support](https://decagon.ai/blog/generative-ai-customer-support) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [how conversational ai works](https://decagon.ai/blog/how-conversational-ai-works) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [introducing experiments ab testing](https://decagon.ai/blog/introducing-experiments-ab-testing) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [self serve](https://decagon.ai/blog/self-serve) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [welcoming our nyc office](https://decagon.ai/blog/welcoming-our-nyc-office) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [the future of ai agents is test driven](https://decagon.ai/blog/the-future-of-ai-agents-is-test-driven) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [travel and hospitality cx use cases](https://decagon.ai/blog/travel-and-hospitality-cx-use-cases) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [why i joined decagon chloe mark](https://decagon.ai/blog/why-i-joined-decagon-chloe-mark) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai customer support setup](https://decagon.ai/blog/ai-customer-support-setup) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [conversational ai platform for enterprise](https://decagon.ai/blog/conversational-ai-platform-for-enterprise) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [templates](https://decagon.ai/blog/templates) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [voice ai for call centers](https://decagon.ai/blog/voice-ai-for-call-centers) - Modified 2026-02-23 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon and deutsche telekom](https://decagon.ai/blog/decagon-and-deutsche-telekom) - Modified 2026-02-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [defining success in the age of ai agents](https://decagon.ai/blog/defining-success-in-the-age-of-ai-agents) - Modified 2026-02-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [guide to ai agents](https://decagon.ai/blog/guide-to-ai-agents) - Modified 2026-02-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [pricing ai agents](https://decagon.ai/blog/pricing-ai-agents) - Modified 2026-02-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [series b](https://decagon.ai/blog/series-b) - Modified 2026-02-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai and the next generation of cx](https://decagon.ai/guides/ai-and-the-next-generation-of-cx) - Modified 2026-02-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [intent tags](https://decagon.ai/blog/intent-tags) - Modified 2026-02-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [why voc matters more than ever](https://decagon.ai/guides/why-voc-matters-more-than-ever) - Modified 2026-02-21 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai agent assistance](https://decagon.ai/blog/ai-agent-assistance) - Modified 2026-02-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [series c announcement](https://decagon.ai/blog/series-c-announcement) - Modified 2026-02-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [the ai agent engine](https://decagon.ai/blog/the-ai-agent-engine) - Modified 2026-02-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [transparent ai](https://decagon.ai/blog/transparent-ai) - Modified 2026-02-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [why i joined decagon tara roudi](https://decagon.ai/blog/why-i-joined-decagon-tara-roudi) - Modified 2026-02-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [why we built aop](https://decagon.ai/blog/why-we-built-aop) - Modified 2026-02-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [your silent churn](https://decagon.ai/blog/your-silent-churn) - Modified 2026-02-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon arrives in london](https://decagon.ai/blog/decagon-arrives-in-london) - Modified 2026-02-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon simulations](https://decagon.ai/blog/decagon-simulations) - Modified 2026-02-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon university overview](https://decagon.ai/blog/decagon-university-overview) - Modified 2026-02-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon voice](https://decagon.ai/blog/decagon-voice) - Modified 2026-02-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon watchtower](https://decagon.ai/blog/decagon-watchtower) - Modified 2026-02-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [product support](https://decagon.ai/blog/product-support) - Modified 2026-02-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai agents for fintech](https://decagon.ai/blog/ai-agents-for-fintech) - Modified 2026-02-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [knowledge base](https://decagon.ai/modules/knowledge-base) - Modified 2026-02-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [testing](https://decagon.ai/modules/testing) - Modified 2026-02-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [versions](https://decagon.ai/modules/versions) - Modified 2026-02-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [watchtower qa](https://decagon.ai/modules/watchtower-qa) - Modified 2026-02-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [customizations](https://decagon.ai/modules/customizations) - Modified 2026-02-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [decagon platform](https://decagon.ai/modules/decagon-platform) - Modified 2026-02-17 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [quiz](https://decagon.ai/modules/quiz) - Modified 2025-09-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [reliable ai workflows](https://decagon.ai/modules/reliable-ai-workflows) - Modified 2025-09-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [llm fundamentals](https://decagon.ai/modules/llm-fundamentals) - Modified 2025-09-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [prompting for support](https://decagon.ai/modules/prompting-for-support) - Modified 2025-09-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai cx transformation](https://decagon.ai/modules/ai-cx-transformation) - Modified 2025-09-24 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [ai and agent architecture](https://decagon.ai/topic/ai-and-agent-architecture) - Modified 2025-06-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [cx infrastructure and operations](https://decagon.ai/topic/cx-infrastructure-and-operations) - Modified 2025-06-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ### [cx metrics](https://decagon.ai/topic/cx-metrics) - Modified 2025-06-20 — [Publisher sitemap · last modified](https://decagon.ai/sitemap.xml) ## Contact ### Email - [support@decagon.ai](mailto:support@decagon.ai) — [Source](https://decagon.ai/) ### Contact forms - [Request a demo](https://decagon.ai/get-a-demo) — [Source](https://decagon.ai/) ## Sources 1. [Decagon \| The AI concierge for every customer](https://decagon.ai/) — decagon.ai · Retrieved 2026-11-11 2. [Agent Operating Procedures (AOPs) \| Decagon](https://decagon.ai/product/aop) — decagon.ai · Retrieved 2026-11-11 3. [Chat AI for Customer Service \| Decagon](https://decagon.ai/product/chat) — decagon.ai · Retrieved 2026-11-11 4. [Put agent building on autopilot \| Decagon](https://decagon.ai/product/duet) — decagon.ai · Retrieved 2026-11-11 5. [Email AI for Customer Service \| Decagon](https://decagon.ai/product/email) — decagon.ai · Retrieved 2026-11-11 6. [Experiments: Optimize your customer satisfaction \| Decagon](https://decagon.ai/product/experiments) — decagon.ai · Retrieved 2026-11-11 7. [Insights and Reporting \| Decagon](https://decagon.ai/product/insights-and-reporting) — decagon.ai · Retrieved 2026-11-11 8. [Integrations: Connect seamlessly with your existing support stack \| Decagon](https://decagon.ai/product/integrations) — decagon.ai · Retrieved 2026-11-11 9. [Suggestions \| Decagon](https://decagon.ai/product/suggestions) — decagon.ai · Retrieved 2026-11-11 10. [Testing & QA \| Decagon](https://decagon.ai/product/testing-qa) — decagon.ai · Retrieved 2026-11-11 11. [Voice AI for Customer Service \| Decagon](https://decagon.ai/product/voice) — decagon.ai · Retrieved 2026-11-11 12. [Watchtower \| Decagon](https://decagon.ai/product/watchtower) — decagon.ai · Retrieved 2026-11-11 13. [Become a certified AI CX Specialist \| Decagon University](https://decagon.ai/decagon-university) — decagon.ai · Retrieved 2026-11-11 14. [Conversational AI for Financial Services \| Decagon](https://decagon.ai/industry/financial-services) — decagon.ai · Retrieved 2026-11-11 15. [Conversational AI for Healthcare \| Decagon](https://decagon.ai/industry/healthcare) — decagon.ai · Retrieved 2026-11-11 16. [AI Agents for Insurance Claims & Policy Service \| Decagon](https://decagon.ai/industry/insurance) — decagon.ai · Retrieved 2026-11-11 17. [Conversational AI for Retail \| Decagon](https://decagon.ai/industry/retail) — decagon.ai · Retrieved 2026-11-11 --- Company Profiles — Just tell me what you do. ## Brand colors & fonts Observed website styles · partial · 2026-11-11T23:24:39.375Z - primary: \#0A0A0B (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - primary: \#4E4E56 (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - primary: \#5754FF (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - primary: \#443DDA (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - primary: \#2C2C2C (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - primary: \#111111 (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - primary: \#FFFFFF (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - accent: \#FF8847 (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - accent: \#D770FF (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - primary: \#7370FF (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - primary: \#D4D4D8 (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - primary: \#EAEAEC (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - primary: \#6B6B76 (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - primary: \#C3C2FF (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - primary: \#9B99FF (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - primary: \#D7D6FF (inferred) — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - body: sans-serif (declared in stylesheet). Fallback: system-ui, sans-serif. Reuse rights unverified. — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - body: Arial (declared in stylesheet). Fallback: system-ui, sans-serif. Reuse rights unverified. — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - body: FK Grotesk Neue (declared in stylesheet). Fallback: system-ui, sans-serif. Reuse rights unverified. — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - heading: Circularxx (declared in stylesheet). Fallback: system-ui, sans-serif. Reuse rights unverified. — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - heading: Circularxx Book (declared in stylesheet). Fallback: system-ui, sans-serif. Reuse rights unverified. — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - ui: Circularxx (declared in stylesheet). Fallback: system-ui, sans-serif. Reuse rights unverified. — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - other: Circularxx (declared in stylesheet). Fallback: system-ui, sans-serif. Reuse rights unverified. — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) - other: Circularxx Book (declared in stylesheet). Fallback: system-ui, sans-serif. Reuse rights unverified. — [Source](https://cdn.prod.website-files.com/683e5da0b6d8a19de4875ae7/css/decagon-staging-2025.webflow.shared.69993f933.min.css) These are not verified official brand guidelines. Font source URLs are evidence, not a reuse license. CSS declarations only; browser rendering, cascade, active theme, loaded fonts and official brand guidelines have not been verified. Generated font aliases are normalized for display; exact declarations remain in cssFamily. Colors are semantic declaration samples converted to sRGB, not an exhaustive palette. Font asset URLs are evidence only; license and redistribution rights are unknown.